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ServiceNow Lead Developer

Job ID: ATR 17694

Job Description

Job Title: ServiceNow Lead Developer

Job Location: Oshkosh, WI; Hagerstown, MD; McConnellsburg, PA;

Frederick, MD (Hybrid)

Eligibility/Clearance: US Citizenship required as this supports a

government contract

Job Description: As a ServiceNow Lead Developer, you will serve as a

technical leader within our Digital Technology team, responsible for the

architecture and development of solutions and optimization of our

ServiceNow platform. You will collaborate closely with business

stakeholders and technical teams to design and deliver scalable, secure,

and efficient solutions aligned with enterprise strategies and business

goals.

Additional responsibilities include driving process improvement,

innovation, and building a culture based on the DT Competencies of

customer obsession, agility, results, and entrepreneurship as well as

leadership traits.

YOUR IMPACT

-Lead the design, development, and implementation of ServiceNow

solutions tailored to business requirements.

-Drive platform enhancements through ServiceNow upgrades and new feature

implementations, including participation in semi-annual upgrades.

-Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best

practices and efficiencies

-Provide prompt and effective support for day-to-day platform

operations, addressing incidents, root cause analysis, and long-term

resolution.

-Collaborate with stakeholders to analyze requirements, propose

solutions, and translate business needs into technical deliverables.

-Advanced experience with SDLC or Agile methodologies, ensuring on-time,

within-budget delivery.

-Document architectural designs, data flows, code, and configurations to

maintain traceability and platform integrity.

-Partner with ITOM, ITAM, and CMDB experts to enhance discovery,

automation, and asset management capabilities.

-Ensure platform performance, data quality, and compliance with security

standards.

-Lead special projects and workstreams within the ecosystem to drive

business process optimization and ROI

-Consult with business partners on best practices integrating across

systems through REST, SOAP, JSON, and APIs standards

-Partner with cross-functional stakeholders and business leads to

educate, present, and showcase design impacts and innovation.

-Function as an agent for change in the process optimization and

strategic planning for technology and business innovation.

MINIMUM QUALIFICATIONS

-Five (5) or more years of ServiceNow development or implementation

experience

-ITIL, COBIT, financial planning, budgeting, business acumen

-Written and verbal communication, customer service, stakeholder

alignment, relationship building, problem solving, critical thinking,

leadership, coaching, delegation, design thinking

STANDOUT QUALIFICATIONS

-Bachelors degree in Computer Science, Information Technology or related

field

7+ years of experience managing enterprise IT platforms, including

ServiceNow and/or integrations platforms like Boomi

-Proven experience leading ServiceNow Implementations and custom

development

-Knowledge of ITIL, DevOps, and Agile Methodologies

-Experience in AI/ML driven automation and self service solutions

Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer

(EOE) who will provide equal employment opportunity to employees and

applicants for employment without regard to race, ethnicity, religion,

color, sex, pregnancy, national origin, age, veteran status, ancestry,

sexual orientation, gender identity or expression, marital status,

family structure, genetic information, or mental or physical disability.

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