• ServiceNow Lead Developer

    Arena Technical Resources, LLC (Oshkosh, WI)


    ServiceNow Lead Developer

     

    Job ID: ATR 17694

    Job Description

    Job Title: ServiceNow Lead Developer

     

    Job Location: Oshkosh, WI; Hagerstown, MD; McConnellsburg, PA;

     

    Frederick, MD (Hybrid)

     

    Eligibility/Clearance: US Citizenship required as this supports a

     

    government contract

     

    Job Description: As a ServiceNow Lead Developer, you will serve as a

     

    technical leader within our Digital Technology team, responsible for the

     

    architecture and development of solutions and optimization of our

     

    ServiceNow platform. You will collaborate closely with business

     

    stakeholders and technical teams to design and deliver scalable, secure,

     

    and efficient solutions aligned with enterprise strategies and business

     

    goals.

     

    Additional responsibilities include driving process improvement,

     

    innovation, and building a culture based on the DT Competencies of

     

    customer obsession, agility, results, and entrepreneurship as well as

     

    leadership traits.

    YOUR IMPACT

    -Lead the design, development, and implementation of ServiceNow

     

    solutions tailored to business requirements.

     

    -Drive platform enhancements through ServiceNow upgrades and new feature

     

    implementations, including participation in semi-annual upgrades.

     

    -Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best

     

    practices and efficiencies

     

    -Provide prompt and effective support for day-to-day platform

     

    operations, addressing incidents, root cause analysis, and long-term

     

    resolution.

     

    -Collaborate with stakeholders to analyze requirements, propose

     

    solutions, and translate business needs into technical deliverables.

     

    -Advanced experience with SDLC or Agile methodologies, ensuring on-time,

     

    within-budget delivery.

     

    -Document architectural designs, data flows, code, and configurations to

     

    maintain traceability and platform integrity.

     

    -Partner with ITOM, ITAM, and CMDB experts to enhance discovery,

     

    automation, and asset management capabilities.

     

    -Ensure platform performance, data quality, and compliance with security

     

    standards.

     

    -Lead special projects and workstreams within the ecosystem to drive

     

    business process optimization and ROI

     

    -Consult with business partners on best practices integrating across

     

    systems through REST, SOAP, JSON, and APIs standards

     

    -Partner with cross-functional stakeholders and business leads to

     

    educate, present, and showcase design impacts and innovation.

     

    -Function as an agent for change in the process optimization and

     

    strategic planning for technology and business innovation.

    MINIMUM QUALIFICATIONS

    -Five (5) or more years of ServiceNow development or implementation

    experience

    -ITIL, COBIT, financial planning, budgeting, business acumen

     

    -Written and verbal communication, customer service, stakeholder

     

    alignment, relationship building, problem solving, critical thinking,

     

    leadership, coaching, delegation, design thinking

    STANDOUT QUALIFICATIONS

    -Bachelors degree in Computer Science, Information Technology or related

     

    field

     

    7+ years of experience managing enterprise IT platforms, including

     

    ServiceNow and/or integrations platforms like Boomi

     

    -Proven experience leading ServiceNow Implementations and custom

     

    development

     

    -Knowledge of ITIL, DevOps, and Agile Methodologies

     

    -Experience in AI/ML driven automation and self service solutions

     

    Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer

     

    (EOE) who will provide equal employment opportunity to employees and

     

    applicants for employment without regard to race, ethnicity, religion,

     

    color, sex, pregnancy, national origin, age, veteran status, ancestry,

     

    sexual orientation, gender identity or expression, marital status,

     

    family structure, genetic information, or mental or physical disability.

     

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