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Patient Services Associate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Responsibilities*

Check In/Out

Provide Check-in and check-out services on a floor for all clinics.

Greet patients/visitors and direct them to the appropriate area.

Confirm appt, obtain general consent, mark a patient as checked in, collect prepayment.

Collect cash/credit card payments from patients using established guidelines; Collect post-treatment payments.

Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards (cash out at the end of the day).

Provide patients with copies of any remaining paperwork needed that they can fill out with the provider, e.g., treatment plans, friends and family consent, and payment plans.

Direct patients who have not pre-registered to the registration staff.

Customer Services

Routine checks on patients or families with extended wait times (monitor the waiting room and intervene when necessary), communicate with respective clinic staff to update patients regarding wait time status.

Respond to urgent/emergent requests, including contacting the appropriate staff and providing non-medical support (e.g., patient requests to speak to a supervisor, disruptive patients, contacting security, and late patient arrivals to the clinic coordinator).

Respond to patient/visitor requests and complaints.

Provide any walk-ins with an information sheet on appointments, referrals, prior authorizations, and School of Dentistry services (present them with information, printed, website address, example: if in pain, walk-in patients, direct them to guest services).

Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position.

Ensure the waiting area is neat, organized, and safe; contact Environmental Services to arrange for cleaning.

Examples of audit/housekeeping tasks during downtime: Reporting - unapproved notes, verifying next-day appointments, auditing future appointments for missing pieces, and alerting appropriate staff.

Help with frequency issues on Medicaid patients. Look up for X-ray eligibility.

Routine checks of email inboxes, responding in a timely manner.

Work with PCC or Clinic Coordinator as needed, for example: complete payment adjustment forms.

Routine checks of email inboxes and responding in when appropriate.

Work with PCCs as needed.

Creating patient charts.

Completing payment adjustment forms.

Required Qualifications*

High school diploma or GED

1+ years of work experience in a dental/medical facility

Ability to communicate with diverse populations, including staff, faculty, students, and patients

Ability to understand insurance copay information

Competent in using technology such as handheld computers, word processing, data entry, spreadsheets, and email

Must be able to maintain confidentiality with respect to patient information

Must exhibit a professional and positive image and disposition when interacting with patients, students, departmental staff members, and allied health professionals

Desired Qualifications*

Experience working with Epic software

Experience providing check-in/check services in a dental or medical office setting

Experience with a computerized patient management system

Work Schedule

Working Schedule is Monday thru Friday 8am-5pm.

Work Locations

This position is for the School of Dentistry located at 1011 N. University Ave.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

269081

Working Title

Patient Services Associate

Job Title

Patient Services Associate

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

School Dentistry

Department

DENT Patient Services

Posting Begin/End Date

9/26/2025 - 10/10/2025

Salary

$41,600.00 - $53,352.00

Career Interest

Service Employees Intl Union (SEIU)