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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Description:

This position provides an excellent opportunity to apply IT Skills to manufacturing but to also acquire manufacturing experience from Assembly and Powertrain plants. As part of your job responsibilities, you will interface and support IT infrastructure and applications that are used to make new and exciting vehicles, engines, and components. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing and the manufacturing execution systems within multiple facilities. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet productivity goals.

Skills Required:

+ IT Operations, Systems Management, Network Administration, Operating Systems, Network Protocols & Standards, Technologies, Operations Support Systems, Microsoft Windows, Microsoft Sharepoint, Desktop Applications, Microsoft Office, Technical Troubleshoot, System Administration, IT Support, Technical Customer Support, Support/Services, Microsoft Outlook, Technical Support, Microsoft Excel

Experience Required:

+ A strong desire to learn manufacturing operations and business practices from an IT perspective is required.

+ Broad business and manufacturing perspective is helpful. Understanding of computer-based tools, computing infrastructure and interest in processes that support manufacturing is core.

+ A willingness to work in a high-pressure production environment and flexible working shift is a foundation in this space.

+ A willingness to learn, adapt and embrace new technologies is key.

Experience Preferred: The successful candidate will have or be willing to quickly learn the following items:

+ Experience with Server administration; Windows (2016+) and/or Linux

+ Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation.

+ Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation.

+ Knowledge of Windows server and Windows Active Directory/ADFS

+ Experience with VM servers (vSphere).

+ Experience with Android and iOS, iPhones, iPads.

+ Experience with Office365.

+ Experience with SharePoint.

+ Experience with Office automation, Windows, PC’s & Printers

+ Experience with handheld scanners and imagers.

+ Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.), but not required.

+ PowerShell scripting is desired, but not required.

Education Required:

+ High School Diploma / GED

Responsibilities:

+ Support a multi-shift operation in a manufacturing plant. Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary.

+ Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.

+ Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.

+ Focus on the integration / long term maintenance of applications and hardware.

+ Ensure accountability for managing assignments and workload assigned.

+ Develop, maintain, and share, accurate support documentation.

+ Support of local network equipment in a Cisco based environment.

+ Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.

+ Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.

+ Coordination and management of repairing, receiving, staging, setup, configuration, transportation, installation, deployment, support, patching, maintenance, monitoring, moves, inventory, and decommissioning of plant IT infrastructure components and associated software that includes the following platforms:

+ Desktop, Laptop PCs, Workstations, Servers and other PC based hardware (Windows, UNIX, and Linux)

+ Printers, Plotters, Embossers and related peripheral devices.

+ Barcode Readers & Scanners, Transponders, and RFID Tags and related equipment.

+ In Plant communication devices such as phones, pagers, and radios

+ Plant Networks Onsite Position Candidate can work multiple shifts (Days, Afternoons, Midnights) – Times vary for each shift

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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