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At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA is seeking a ServiceNow Business Systems Analysts to work for our valued end client, remote (USA).

NOTE: This is a US based, W-2 project. All candidates will be paid through NTT DATA only.

Job Description: Job Title: ServiceNow Business Systems Analyst

Job Summary:

Key Responsibilities:

+ Collaborate with product managers and stakeholders to elicit and document business requirements.

+ Translate requirements into user stories, acceptance criteria, and mock-ups in a Scrum/Agile environment.

+ Support strategic roadmap initiatives by identifying business problems and aligning solutions to business value.

+ Ensure clarity and transparency of the product backlog and support backlog grooming.

+ Actively participate in sprint planning and agile ceremonies.

+ Communicate complex technical concepts to non-technical stakeholders.

+ Identify gaps and opportunities for improvement in service request workflows and employee center experiences.

+ Protect the integrity of the ServiceNow platform by advocating for sustainable, best-practice solutions.

Required Qualifications:

+ Associate's degree in Information Technology, Computer Science, Business, or related field preferred.

+ Equivalent experience may be considered in lieu of formal education.

+ 2–4 years of hands-on experience with ServiceNow, specifically in Request Management, Employee Center, Now Mobile, and Service Requests.

+ Proven experience working in Agile/Scrum teams.

+ Strong understanding of ServiceNow tables, catalog items, and flow designer.

+ Ability to actively listen, internalize stakeholder needs, and translate them into actionable requirements.

+ Excellent verbal and written communication skills.

+ Strong stakeholder management and facilitation skills.

+ Ability to challenge non-best-practice requests and propose sustainable alternatives.

Preferred Qualifications:

+ Experience with ITIL 4 (certification is a plus but not required).

+ Familiarity with other ServiceNow modules (e.g., CMDB, Asset Management, CSDM) is a nice to have, but not the focus.

+ Understanding of ServiceNow's Flow Designer and deprecation of Workflow Manager.

+ Experience with reporting, notifications, and data gathering within ServiceNow.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en)

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