• Healthcare Customer Service-Hybrid

    NTT DATA North America (Franklin, TN)


    NTT DATA Services is currently seeking Healthcare Customer Service Reps to join our team in Franklin, TN for a hybrid role. Work from home Mon and Fri and work in office on Tue, Wed, and Thurs.This is a 6+ month contract role.

     

    Pay: $16.75 per hour

    Role Responsibilities:

    -Reviews analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information on Credentialing databases.

     

    -Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues.

     

    -Process agent onboarding contracts.

     

    -Verify insurance licenses, add appointments.

     

    -Work with agents to ensure records are complete and validated.

     

    -Utilize various systems and websites to ensure accuracy.

    Required Skills/Experience

    + 1+ years Healthcare Customer Service experience

    + 1+ years working in Healthcare industry

    + 1+ years utilizing Microsoft Office on a daily basis in a work environment

     

    Preferences

     

    -Strong Analytical Skills

     

    -Ability to work reliably, prudently, and tactfully with confidential information.

     

    -Ability to organize and prioritize work and manage multiple priorities.

     

    -Excellent verbal and written communication skills including, letters, memos, and emails.

     

    -Excellent attention to detail.

     

    -Ability to research and analyze data.

     

    -Ability to work independently with minimal supervision.

     

    -Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization.

    Education

    Verifiable High School Diploma/Associate's degree preferred

     

    NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.