• Patient Access Representative

    Lawrence General Hospital (Lawrence, MA)


    As the Patient Access Representative, you will perform all tasks related to pre-registration and registration of patients in an efficient, accurate and professional manner to ensure that the patient, physician and hospital needs are met.

    Duties and Responsibilities:

    + Perform accurate registration and insurance verification, ensuring collection of all critical data elements necessary for proper patient identification for registration and billing.

    + Communicate in a professional, positive and respectful manner with patients and offices and provide consistent, excellent customer service in a variety of situations.

    + Complies with point-of-service cash collection, balancing, batching, and depositing in accordance with hospital policies.

    + Review error reports are provided and correct errors before the end of the shift.

    + Manage all incoming calls into the department and distribute them as necessary.

    + Complete other duties as assigned.

    Required:

    + High School diploma

    + Computer and typing experience

    + Customer service skills

    Preferred:

    + Prior experience working directly with the public in a healthcare patient access environment.

    + Prior knowledge of third-party insurance and medical terminology.

    + English/Spanish bilingual is preferred.

     

    Bilingual English-Spanish highly encouraged to apply

     

    Flexible schedules available! Additional pay differential for nights and weekends!