"Alerted.org

Employment Type:

Full time

Shift:

Description:

Position Purpose:

The Front Desk Assistant is the first point of contact for individuals, families, and internal/external partners engaging with the Community Treatment Team (CTT). This role provides administrative, clerical, and customer service support to ensure smooth day-to-day operations of the program. The Front Desk Assistant fosters a welcoming and professional environment, supporting both staff and visitors in alignment with the mission and values of the organization.

What you will do:

+ Greet clients, visitors, and staff in a professional, courteous, and trauma-informed manner.

+ Answer and direct incoming phone calls; take accurate messages and route them appropriately.

+ Manage the program’s reception area, ensuring it remains organized, welcoming, and safe.

+ Assist with preparation, filing, and organization of client records and program documents in compliance with confidentiality standards (HIPAA).

+ Support staff with clerical duties including data entry, photocopying, scanning, and faxing.

+ Receive and distribute mail, packages, and program communications.

+ Track office supplies and assist in maintaining adequate inventory.

+ Provide general information to clients and community partners regarding program services.

+ Respond to urgent needs at the front desk by notifying appropriate staff in a timely manner.

+ Support the overall efficiency and accessibility of the Community Treatment Team.

Minimum Qualifications:

+ Bachelor’s degree in sociology, social work, psychology, criminal justice, gerontology, counseling, education, nursing or a related field **or** high school equivalency and 1 years’ experience in a related field.

+ Valid Driver license

+ Ability to drive organization vehicle

+ Act 33/34/73 clearances

+ Pre-employment drug screen

+ Strong organizational and multitasking skills with attention to detail.

+ Excellent interpersonal and communication skills.

+ Ability to maintain professionalism, patience, and cultural sensitivity when working with individuals experiencing mental health or social challenges.

+ Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort with electronic health record systems.

+ Ability to maintain strict confidentiality in accordance with HIPAA and organizational policies.

POSITION HIGHLIGHTS/BENEFITS:

+ **WORK SCHEDULE: This is an Non-Exempt (hourly) position.** Primarily Monday through Friday, daylight with flexibility to meet program needs.

+ **Great Benefit Package: (Benefits start Day 1 of employment):** 403B with employer match; Paid Time Off (PTO); Medical, Dental, Vision; Life Insurance; Paid Holiday Days; Plus, more………

ABOUT PITTSBURGH MERCY

We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with individuals and families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing: Mental illness and substance abuse; Physical health needs; Traumatic events or circumstances, including homelessness.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran