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Description

Are you customer obsessed, data oriented, technologically curious, and passionate about driving improvements to Prime Video customer experiences? Prime Video Commerce Analytics team is seeking an experienced, talented, and motivated BIE Manager to join our team focused on helping customers find the content they love across all our offerings.

The PV Commerce Analytics team is seeking a skilled and motivated Business Intelligence Engineer (BIE) Manager to analyze and deliver insights to help us better serve our customers. The right candidate is passionate about understanding customer needs, perceptions, and experiences, diving deep into complex problems, and continuously striving to deliver deeper insights.

The person in this role will innovate, build new methodologies to generate insights, and make recommendations to drive actions that directly impact our current and future customers. A successful candidate will possess excellent analytical skills, and have the ability to work collaboratively to influence business leaders at all levels, including senior management.

Key job responsibilities

- Manage a team of BIEs responsible for collaborating with a broad set of partner and business stakeholder teams to drive new and improved customer experiences.

- Identify new data sources and invent new methodologies and approaches to understand and drive improved customer experiences.

- Drive efforts to simplify, automate, and standardize processes across the team to drive efficiencies, expand scope, and drive increased impact to customer experience.

- Drive operational excellence and continuous improvement.

- Own and execute end-to-end delivery of core BIE responsibilities to drive improved customer experiences.

- Design quantitative methods to accurately measure customer experience.

- Collect data on customer experiences.

- Apply analytics to generate data insights on customer experience and quantify customer impacts.

Basic Qualifications

- 7+ years of business intelligence and analytics experience

- 5+ years of delivering results managing a business intelligence or analytics team, including employee development and performance management experience

- 5+ years of quantitative and qualitative data science/business intelligence with significant business impact experience

- Experience with data visualization using Tableau, Quicksight, or similar tools

- Experience with ETL

- Experience with SQL

Preferred Qualifications

- 4+ years of working with very large data warehousing environment experience

- 10+ years of data warehouse technical architectures, data modeling, infrastructure components, ETL/ ELT and reporting/analytic tools and environments, data structures and hands-on SQL coding experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,100/year in our lowest geographic market up to $223,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.