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Position Summary:

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve. We are excited to be a part of the Vineyard community managing Bella's grocery store in Utah City.

The General Merchandise Manager is responsible for leading the overall performance and presentation of the General Merchandise department at Lee’s Marketplace. This role oversees a variety of non-food categories such as seasonal goods, household products, health & beauty, and more. The manager ensures that the department is well-stocked, rotated, clean, visually appealing, and meeting all sales and profitability goals while providing exceptional customer service.

Primary Position Duties:

Key Duties and Responsibilities:

+ Direct and manage all daily operations within the General Merchandise department, including product displays, ordering, and inventory control.

+ Ensure attractive and effective merchandising of seasonal, promotional, and everyday items.

+ Monitor department performance through sales tracking, margin analysis, and shrink control.

+ Train, schedule, and supervise department associates (if applicable), ensuring high levels of customer service and task execution.

+ Maintain accurate inventory counts and manage product replenishment to minimize stockouts and overstock.

+ Collaborate with vendors and internal buyers to coordinate product selection, promotions, and special orders.

+ Ensure pricing accuracy and maintain clear, professional signage.

+ Maintain cleanliness, organization, and safety within the department.

+ Lead seasonal transitions and reset execution with attention to visual detail and store standards.

+ Foster a positive work environment aligned with Lee’s core values and team culture.

Guest Service:

+ Greet customers warmly and offer assistance in locating or learning about GM products.

+ Resolve customer complaints or product concerns professionally and promptly.

+ Provide recommendations and product knowledge to enhance the shopping experience.

+ Coordinate with guests in regards to special orders

+ Ensure shelves are fully stocked and presentable to support a positive guest impression.

Product Handling:

+ Assist in the maintenance of the displays throughout the store according to store standards.

+ Ensure product freshness by assisting with the verification of date coding on items and proper rotation of product.

+ Effective inventory control procedures through ordering and stocking of entire GM department.

+ Record all damaged product and rework or store in designated backroom areas.

+ Ensure prompt return and receipt of credit on outdated or damaged vendor products.

+ Order, receive, and stock GM products using proper rotation (FIFO) to ensure freshness.

+ Maintain accurate inventory levels through cycle counts and shrink control.

Cleanliness and Safety:

+ Maintain a clean and organized work area.

+ Follow all safety and sanitation procedures.

+ Report any safety hazards or equipment issues to management.

+ Provides an example for other team members to maintain a clean and safe environment

Cash Handling (if applicable):

+ Willing to assist the Frontend by being a back up Cashier during rushes

+ Operate POS system efficiently and accurately.

+ Confidently accept various forms of payment, including cash, card, check, WIC, and EBT

+ Follow store policies on coupons, returns, exchanges, and refunds.

+ Ensure the security of cash and other financial transactions. Handle money responsibly, including drawer counts and change accuracy.

+ Uses POS and register system only when directed by the Frontend Manager/Supervisor.

+ Works scheduled rotational shifts in the self-checkout area, monitoring guest transactions, providing assistance as needed, and remaining alert to prevent theft or misuse of the equipment.

Team Collaboration:

+ Work cooperatively with team members to achieve store goals.

+ Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.

+ Provides a safe, clean, and positive environment; and consistently builds and supports a culture that is based on relationships and continuous improvement.

+ Continually strives to build knowledge and skills, both personally and within the department and store through training and education of self and other team members.

+ Provides a professional example for other team members to follow.

+ Conduct team meetings and training sessions.

+ Assist other departments as needed.

+ Work in a fast-paced, sales environment with tact and patience

+ Work with team to ensure products are sold well before their expiration date.

Position Requirements:

+ **Age Requirement:** 18yrs+ **Availability:** 8am- 6pm with necessary flexible availability, including evenings, weekends, and holidays.

Physical Requirements:

+ Ability to stand, walk, twist, sit, and bend for extended periods.

+ Ability to lift and carry items weighing up to 50 pounds.

+ Manual dexterity for handling small objects and operating equipment.

+ Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.

+ Occasionally stoop, crouch, kneel, or crawl.

+ Prolonged periods standing and walking.

+ Must be able to access and navigate all areas of the store.

+ Lifting may include floor to shoulder and overhead lifting repeatedly.

+ Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

+ Pallet jack

+ Forklift

+ Box Cutter Knives and Blades

+ Two-wheeler and six wheeler

+ Hand-held ordering machine

+ Computer use

+ Phone/Intercom

+ Any other tools and machinery seen fit for role

Education or Skills:

Education and Experience:

+ High school diploma, GED, or equivalent.

+ Prior grocery store or retail experience preferred

+ Strong leadership and organizational skills

+ Basic computer proficiency (inventory systems, email, ordering platforms)

+ Excellent communication, time management, and customer service skills

Skills and Abilities:

+ Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.

+ Strong leadership abilities, with experience in training and teaching staff.

+ Strong analytical and decision-making skills to address operational challenges.

+ Ability to implement solutions quickly and effectively.

+ Ability to work in a fast-paced environment.

+ Ability to handle team member, guest, and vendor inquiries and complaints effectively.

+ Basic math skills for report management

+ Ability to read and follow instructions.

+ Great verbal and written communication skills.

+ Experience with Microsoft Word and Excel

Benefits:

Compensation:

+ Competitive hourly wage/salary.

+ Paid time and a quarter on Sundays

+ Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.

+ 10% discount, restrictions apply

+ Ace Hardware Discount at Lees Ace Hardware locations

+ Paid Time Off to those who qualify

Work Environment:

+ Friendly and supportive team atmosphere.

+ Opportunities for career advancement and professional development.

+ Safety forward atmosphere

+ Innovative, supportive, and input driven management team.

Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

**Note:** This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.