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Job Title: Customer Service AnalystJob Description

Join a dynamic team providing aftermarket refurbishing and service to gearboxes. As a Customer Service Analyst, you will support the team to ensure client demands are met effectively. This role involves liaising between various departments and handling client interactions, making it essential for candidates to have a solid understanding of rotating elements.

Responsibilities

+ Work closely with the shop, operations, engineering, and sales teams.

+ Inspect gearboxes on the shop floor and determine necessary refurbishments.

+ Specify job requirements and input Bill of Materials (BOM) into the ERP system (EPICORE).

+ Create quotes and collaborate with the sales team to deliver projects to clients.

+ Answer technical questions and provide support to clients regarding rotating elements.

Essential Skills

+ 3+ years of experience with rotating equipment.

+ Proficiency with ERP systems, particularly EPICORE.

+ Strong communication skills and customer-facing experience.

+ Bachelor's Degree Preferred.

+ U.S. Citizenship required.

Additional Skills & Qualifications

+ 4+ years experience with Microsoft Office Suite.

+ Experience with project engineering and management.

+ Knowledge of mechanical engineering and assembly production.

+ Understanding of shaft design and pinning gears.

Work Environment

The company boasts a strong growth trajectory and offers opportunities for upward mobility. Employees are encouraged to develop and grow within the company, with a focus on long-term careers. The work environment includes a mix of office and shop settings, requiring comfort with both. Flexible work hours are typically around 7am-4pm, with occasional overtime and Saturday work compensated with appreciation meals. The role involves about 20% travel throughout Texas after the first year of employment. Dress code is business casual, and the office is attached to a manufacturing facility.

Job Type & Location

This is a Contract to Hire position based out of HOUSTON, Texas.

Pay and Benefits

The pay range for this position is $43.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in HOUSTON,TX.

Application Deadline

This position is anticipated to close on Oct 7, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.