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Salary: 18.02-27.04 USD

Facility: Sisters of Charity Hospital

Shift: Shift 2

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Evenings with Weekend and Holiday Rotation

Hours:

2pm-10pm

Summary:

Primary responsibilities are to act as the liaison between the Laboratory Department and any customer having a relationship with the Catholic Health Department of Laboratory Services and providing high quality customer service.

Responsibilities:

EDUCATION

+ High School diploma or GED

+ Associates degree preferred

EXPERIENCE

+ Two (2) years in laboratory setting preferred or customer service field preferred

KNOWLEDGE, SKILL AND ABILITY

+ Possess excellent communication skills - written, oral, and interpersonal

+ Clear understanding of medical terminology

+ Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred

+ Customer service skills as demonstrated in current or previous job experience, documented training/in-services

+ Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization

+ Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service

+ Demonstrated telephone etiquette techniques

WORKING CONDITIONS

ENVIRONMENT

+ Normal heat, light space, and safe working environment; typical of most office jobs

REQNUMBER: 40261