• Patient Billing & Resolution Specialist

    Robert Half Office Team (Sacramento, CA)


    Description

    We are seeking a Patient Billing & Resolution Specialist for a temporary position dedicated to resolving hospital and professional billing issues with a high level of customer care. The Patient Billing & Resolution Specialist will be responsible for ensuring billing accuracy, managing patient accounts, and delivering excellent service in a fast-paced environment. If you are an experienced Patient Billing & Resolution Specialist with a background in collections and healthcare billing, we encourage you to apply.

    Responsibilities:

    + Respond to HB (Hospital Billing) and PB (Professional Billing) inquiries, including insurance benefits, billing/payment issues, and authorizations.

    + Perform timely and efficient self-pay collections via phone and offer payment arrangement options.

    + Request and process adjustments, contractual write-offs, bad debt transfers, and presumptive charity determinations.

    + Document steps taken on each account accurately and consistently.

    + Ensure productivity standards are met by managing daily assigned accounts.

    + Follow established policies, procedures, and applicable regulations (federal, state, and local).

    + Maintain strong knowledge of billing practices, including third-party payer procedures and requirements.

    + Handle technical issues and system navigation with minimal supervision.

    + Other duties as assigned.

    Requirements

    Education:

    + High School diploma or GED equivalent

    Experience:

    + Minimum of 3 years of directly related and progressively responsible experience in healthcare billing or collections

    Required Skills & Knowledge:

    + Strong understanding of government and non-government payer billing rules, reimbursement regulations, and collections procedures

    + Familiarity with medical terminology, CPT-4, ICD-9, HCPCS, and modifier coding

    + High attention to detail, follow-through, and problem-solving ability

    + Excellent verbal and written communication skills

    + Customer service and call center etiquette

    + Ability to work independently and manage workload in a remote environment

    + Proficiency in Microsoft Office Suite (Outlook, Word, Excel)

    + Experience with Epic Professional Billing system (preferred)

    Preferred Qualifications:

    + Experience with self-pay account management and hospital call centers

    + Previous remote work experience

    + Background in hospital customer service

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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