"Alerted.org

Description

We are looking for an experienced Application Support Engineer to join our team on a contract basis in Las Vegas, Nevada. In this role, you will provide critical support for business applications, ensuring their stability, efficiency, and alignment with organizational needs. This position requires strong technical expertise, effective collaboration with stakeholders, and the ability to manage multiple initiatives simultaneously. Prior experience in the gaming and hospitality space supporting front of house, hotel facing applications will be required.

Responsibilities:

• Serve as the subject matter expert for assigned application environments, providing deep technical and functional knowledge.

• Collaborate with product management teams and vendors to define, document, and deliver technical and functional requirements.

• Translate business requirements into system specifications and actionable software solutions.

• Provide Level 2 application support and participate in rotational on-call schedules to ensure system availability.

• Lead and manage short-term projects (1–3 months) while balancing ongoing application support responsibilities.

• Assist in project modeling, solution sizing, and contribute to business case development.

• Develop evaluation criteria to support and assess deployed solutions.

• Create and implement solutions that may include systems development, process improvements, or strategic planning.

• Maintain documentation and build a comprehensive knowledge base for assigned applications and systems.

• Support multiple initiatives concurrently, including application enhancements, requirements gathering, and troubleshooting.

Requirements • Strong proficiency in Active Directory and related technologies.

• Experience with Dell Technologies and computer hardware solutions.

• Proven expertise in application support and troubleshooting methodologies.

• Familiarity with Cisco technologies and networking concepts.

• Ability to critically evaluate information from multiple sources and synthesize actionable insights.

• Excellent communication skills to bridge technical and business requirements effectively.

• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.

• Previous experience in requirement gathering, workflow analysis, and translating business needs into technical solutions. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .