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Description We are looking for an experienced HVAC Dispatcher to join our team in Farmington Hills, Michigan. This long-term contract role involves managing service schedules, ensuring effective communication with customers, and providing support to technicians in the field. The ideal candidate will thrive in a fast-paced environment, possess strong organizational skills, and have a customer-focused mindset.

Responsibilities:

• Coordinate and schedule service calls, dispatching HVAC technicians based on urgency, location, and skill set.

• Communicate with customers to confirm appointments and provide updates on technician arrival times.

• Monitor technician routes and performance to maximize efficiency and address any logistical challenges.

• Handle customer concerns professionally and escalate issues to management as needed.

• Maintain accurate records of service calls, technician productivity, and job statuses using dispatch software and Excel.

• Ensure technicians are equipped with the necessary tools, parts, and information to complete assigned tasks.

• Address scheduling conflicts and resolve real-time issues to maintain smooth service operations.

• Respond promptly to emergency service requests by dispatching appropriate personnel.

• Assist in inventory management and ensure sufficient stock of required tools and parts.

• Prepare and present reports on service performance and productivity metrics. Requirements • Prior experience in dispatching, customer service, or a similar administrative role is preferred.

• Strong verbal and written communication skills to interact effectively with customers and team members.

• Demonstrated ability to multitask and perform under pressure in a fast-paced environment.

• Proficiency in dispatch software, Microsoft Office, and other relevant tools.

• Excellent problem-solving skills and attention to detail.

• Strong organizational and time management abilities to handle competing priorities.

• Familiarity with HVAC systems and terminology is a plus.

• Customer-focused approach with the ability to handle complaints professionally and empathetically. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .