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At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_ , _we always look for a better way_ , and _we create possibilities_ .

Interested in joining us on our journey?

The Senior Sales Operations Analyst – Retail is a critical member of the Retail Sales Headquarters team, supporting the success of Retail General Managers, Region Managers, and Area Sales Managers (ASMs). This role is responsible for enabling field execution through operational excellence, sales technology optimization, and streamlined processes that free up time for customer engagement. A strong collaborator and problem solver, this individual serves as a key resource to both Field and Inside Sales ASMs while driving efficiency, productivity, and continuous improvement across the retail sales organization.

Position

Senior Sales Operations Analyst - Field Operations

Location

USA, Louisville, KY

How You'll Create Possibilities

Key Responsibilities

+ Act as the primary contact and liaison for operational, administrative, and buying group customer issues within Retail regions.

+ Lead productivity initiatives for Retail Sales Advocates, ensuring measurable improvements in efficiency and execution.

+ Serve as subject matter expert in Microsoft 365, Oracle, Salesforce, and Chatter, including developing and delivering training for ASMs to maximize adoption and streamline workflows.

+ Support the execution of marketing programs and promotions, providing insights and guidance on key field initiatives to ensure flawless delivery.

+ Develop, recommend, and deliver training on pricing, programming, and operational processes to enable stronger sales performance.

+ Maintain clear, consistent communication with customers, sales teams, and senior management—ensuring alignment on priorities, actions, and programs while simplifying execution for field teams.

+ Execute financial backend programs for major Retail accounts with accuracy, timeliness, and attention to detail.

+ Manage account lifecycle processes for BG&I customers—including onboarding, updates, cancellations, programming, and co-op advertising requests.

+ Provide critical support to the Small Appliances organization through POS reporting, pricing document development, and account onboarding.

+ Partner with Salesforce and Oracle teams to drive ongoing process improvement, enhance onboarding, and deliver a seamless customer and sales team experience.

+ Lead and contribute to cross-functional projects and strategic initiatives as needed.

What You'll Bring to Our Team

Required Qualifications

+ Bachelor’s degree in Business, Marketing, Sales Operations, or related field.

+ Minimum 5 years of experience in Sales, Sales Operations, or related functions.

+ Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Access); working knowledge of Oracle, Salesforce, and GEA systems preferred.

+ Exceptional organizational skills and attention to detail, with proven ability to manage multiple complex tasks simultaneously.

+ Strong communication and interpersonal skills with experience engaging across all levels of an organization.

+ Demonstrated self-starter with the ability to identify opportunities, take initiative, and drive results.

Preferred Qualifications

+ Hands-on experience with CRM platforms (Salesforce.com, Oracle) and sales enablement tools.

+ Background in consumer goods, retail, or appliances industry a plus.

+ Experience supporting sales teams in field execution, process improvement, or operational efficiency.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

_If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail_ _to [email protected]_