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Welcome Center Coordinator Bookmark this Posting Print Preview | Apply for this Job

Position Details

Position Information

Position Title Welcome Center Coordinator

Department Office of Admissions -Group

Pay Type Non Exempt

Appointment Type (A) Continuing Full-Time

Hours Per Week 37.5

Number of weeks 52 weeks per year

other - # of weeks 52

Benefits Eligible Full Benefits

Geographical Regional

Qualifies for Relocation Reimbursement No

Work Schedule

Job Description

General Scope of Duties

The Welcome Center Coordinator serves as the first point of contact for prospective students, families, and campus visitors, delivering exceptional customer service and administrative support to ensure a welcoming and informative experience. This role is responsible for managing daily front-desk operations, coordinating campus visits and group tours, and supervising student staff. The Coordinator also supports the recruitment efforts of the Admissions Office by maintaining visitor materials, coordinating logistics for events, and ensuring smooth communication between departments.

General Duties and Responsibilities

Priority Duties and Responsibilities:

+ Provides information and excellent customer service to campus visitors, walk-ins, prospective students and their parents/families.

+ Answers the admission department telephone and personally provides information and assistance to callers as well as reference to the appropriate offices and other college staff and faculty in a helpful and friendly manner.

+ Hires, trains, and supervises student Front Desk Assistants, who are responsible for front desk support and office responsibilities.

+ Monitors and maintains lobby recruitment literature and coffee area inventories; submitting purchase orders via CTW One Source as necessary.

+ Manage logistics of special group visits including tours for high school groups, community based organizations ( CBO ), and special group visits. This includes developing events in Slate, the admission office CRM /event management system, and coordinating with external and internal contacts for event planning.

General Duties and Responsibilities:

+ Serves as building liaison to the Facilities department for building work orders.

+ Serves on office committees related to campus visits, student employees, special event programming.

+ Attends admission division staff meetings and is prepared to report on management tasks that were previously assigned.

+ Assists in preparation and implementation of mailings and data-entry as needed.

+ Serves as a point of contact and support figure for all student employees involved in campus visits, including tour guides and student interviewers.

+ Monitors the cleanliness, appearance and functionality of the lobby, restrooms, and other guest spaces and liaises with cleaning and facilities staff as necessary.

+ Other duties as assigned or as necessary.

Education and Skills

+ High School Diploma required with 1-3 years of related experience

+ Strong written and verbal communication skills

+ Ability to interact well with a variety of people from all walks of life

+ Ability to work effectively with people in a variety of roles within the College and community

+ 4Ability to work well with and manage a team of student workers

+ Proficient in Microsoft Office, Excel and/or the equivalent Google tools

+ High integrity needed to handle confidential information

+ Knowledge of general office equipment

+ Attention to detail

+ Well-organized, able to work under pressure, plan and accomplish goals

+ No travel required

+ Occasional weekend and evening work required

Preferred Qualifications

Physical Demands

Driving Required No

Salary Range $18.00-22.00

Note

Connecticut College is committed to fair and competitive compensation. The final offer will reflect the candidate’s experience, education, and the institution’s pay structure to ensure internal equity.

Applicant Credentialing Thorough applicant credentialing will be conducted on the selected candidate which will include criminal records check, DMV check and depending on the position psychological exam and pre-placement physical.

Posting Detail Information

Open Date 09/26/2025

Applications accepted through

Open Until Filled Yes

Documents needed to Apply

Required Documents

+ Resume

+ Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * What is the highest level of education attained?

+ GED

+ High School Diploma

+ Associates Degree

+ Bachelors Degree

+ Masters Degree

+ PHD

+ * How many years of experience do you have in this type of position?

+ 0-1

+ 1-3

+ 3-5

+ 5-7

+ 7+

+ * Are you eligible to work in the U.S.?

+ Yes

+ No

+ * Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa)?

+ Yes

+ No