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Required Education/Experience

+ Master's Degree Information Technology, Computer Science, or Engineering and A minimum of 3 years of IT experience or

+ Bachelor's Degree Information Technology, Computer Science, or Engineering and A minimum of 5 years of IT experience or

+ Associate's Degree Information Technology, Computer Science, or Engineering and A minimum of 7 years of IT experience or

+ High School Diploma/GED and A minimum of 10 years of IT experience

Relevant Work Experience

+ Solid understanding of core GCP concepts, including setting up projects, understanding billing, and IAM (Identity & Access Management), with hands-on experience in roles, service accounts, and least-privilege design, required.

+ Familiarity with Infrastructure as Code (IaC) using tools such as Terraform or Deployment Manager to enable scalable and automated deployments, required.

+ Experience with Monitoring and Logging, including configuring dashboards, alerts, and incident response processes to ensure system reliability, required.

+ Proven expertise in implementing Google CCaaS and CCAI platforms, with hands-on experience in configuring, deploying and optimizing these technologies, required.

+ Familiarity with the Google Cloud platform ecosystem, including Compute Engine, Cloud Functions, Pub/Sub, Cloud Storage, and apply cyber security best practices, required.

+ Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and omnichannel capabilities, required.

+ Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required.

+ Experienced in designing RESTful APIs and integrating with third-party services using modern architectures (microservices, event-driven design, etc.), required.

+ Practical knowledge of privacy frameworks and implementation of role-based access control, encryption, and data governance, required.

+ Demonstrated ability to lead cross-functional teams on complex technical projects from concept through delivery, required.

+ Ability to explain technical concepts to stakeholders and translate business needs into successful technical outcomes, required.

+ Experience with AI/ML frameworks and natural language processing platforms is preferred.

Skills and Abilities

+ Ability to build strong customer relationships

+ Excellent collaboration and team building skills

+ Well organized, detail oriented and flexible to handle multiple assignments

Licenses and Certifications

+ Driver's License Required

+ Other: Google Cloud certifications such as Professional Cloud Architect, Professional Collaboration Engineer, or relevant specializations. Preferred

Physical Demands

+ Ability to push, pull, and lift up to 40 pounds

+ Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

+ Possess manual dexterity and the ability to use hands for the duration of the workday

+ Ability to stoop, bend, reach, and kneel throughout the workday

+ Ability to read small print and symbols

Additional Physical Demands

+ The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

+ The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]