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Senior IT Business Analyst

Summary

**Title:** Senior IT Business Analyst

**ID:** 2873

**Department:** Information Technology

**Location:** Buffalo, NY

Description

Nissha Medical Technologies is excited to be hiring for a Senior IT Business Analyst to join our team.

The IT Business Analyst will have the primary responsibility to support business applications utilized across Nissha Medical Technologies global sites. You will act as a bridge between business needs and technical solutions, working closely with stakeholders, business teams, project teams, and IT colleagues to analyze business processes, identify requirements, and deliver innovative IT solutions that drive organizational success. This individual will support key initiatives across the organization as well as support business application issues. The three main areas of focus are detailed below:

Business Applications Support/ Issues Investigation

Support the investigation of issues as they are reported to IT. This includes troubleshooting the issue, identifying and analyzing root causes, obtaining additional information related to the issue, documenting findings, testing theories or potential fixes, implementing resolutions following department change policies.Business

Application Enhancements

Support assigned enhancement requests. Facilitate discovery sessions to fully understand and document business needs. Analyze current processes and identify gaps for improvement. Determine, test, and document potential solutions. Support change plan development and prioritization, ensuring alignment with business goals. Document the change plan (if applicable). Work with management team to implement this following priority, budget, and change policies. Support UAT activities and document feedback for iterative improvements.

Site/ Application Implementations

Support software implementations across global NMT sites. Develop a strong understanding of business needs by conducting discovery sessions. Document and translate business requirements into clear specifications, process models, use cases, and user stories. Support

system configurations and testing as needed. Provide end-user training throughout the project lifecycles and post-Go Live support. Support Go Live activities and monitor hyper care to resolve post-deployment issues.

Essential Job Functions

1. Act as an interface between the business and IT team throughout the delivery life cycle.

2. Develop a solid understanding of business needs by holding discovery sessions,documenting business requirements, and translating needs to clear specifications.

3. Research and identify potential options that are both feasible and serve the business needs.

4. Maintain business requirements throughout the delivery cycle, incorporating any changes to scope or the proposed solution as they arise.

5. Support scope management of assigned initiatives and escalate scope creep to Project Manager, or Management team as applicable.

6. Support the investigation, troubleshooting, and resolution of issues reported by the business, working with internal/external parties as needed.

7. Support system configurations as needed, including system testing, documentation, and change implementation.

8. Participates in change management activities including software testing, change planning, and change execution activities.

9. Responsible for system documentation including test cases, test artifacts, system “How To” documents, end user troubleshooting guides, and configuration workbooks.

10. Participate in multiple initiatives simultaneously – including site implementations, new module rollouts, enhancement requests, and/or incident investigations.

11. Adheres to all department and organizational policies and procedures.

12. Continue to build upon application knowledge and develop/maintain SME level knowledge within the assigned applications/ modules.

Requirements

+ Bachelor’s degree from an accredited college with a degree in Project Management, Business or Public Administration, Computer Science, Communications, or a related field

+ Minimum 3 years’ experience in system documentation, such as writing business requirements (BRD), business process mapping, creation of test cases, etc.

+ Experience implementing software applications supporting enterprise operations, including ERP systems and integrated business operations applications

+ Experience working with cross functional and global teams

+ Demonstrated experience managing projects or tasks through the SDLC phases, from requirements gathering to deployment and maintenance

+ Experience using Microsoft Word, Excel, and Visio

+ Possess excellent written and verbal communication skills

+ Requires five or more years of relevant experience as a business analyst, business systems analyst, or systems project manager

+ Some international and domestic travel may be required

Preferred:

+ Experience with Oracle Fusion, ROBAR, or RFGen is a plus

+ Functional business experience in areas of distribution, manufacturing, supply chain, sales, or finance operations is a plus

+ Prior system development and package implementation experience using a formal methodology (Waterfall, Agile, etc.)

Knowledge, Skills, and Abilities

+ Enjoys helping others and collaborating towards a solution that works for all

+ Ability to initiate, maintain, and develop relationships

+ Ability to communicate effectively to both technical and non-technical audiences

+ Embraces challenges, remains positive

+ Proactive in nature

+ Knowledgeable about key business processes across financials, supply chain, manufacturing, and human resource organizations

+ Demonstrates high attention to detail and accuracy in work products

+ Flexibility in assuming additional duties not outlined in the essential job functions

+ Demonstrated success at working across different levels within an organization

_Nissha Medical Technologies is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $100,000-120,000 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation._

_Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of employment visas at this time._

Why choose Nissha to build your career?

At Nissha, you can be assured that you will be part of a dynamic, diverse team that is committed to bringing the best versions of ourselves each and every day. We recently received the “General Excellence” manufacturing award from Buffalo Business First, which highlights our dedication to quality, innovation, and sustainability. This recognition celebrates the hard work of our team in producing high-quality medical devices that meet industry standards and enhance patient care. If you are looking for meaningful work that motivates and inspires, you’ve come to the right place!

What we offer that you’ll love…

+ Company Culture: At Nissha, we pride ourselves on cultivating an atmosphere of teamwork where all associates feel heard and valued.We may not all think the same, and we wouldn’t have it any other way.

+ Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all.

+ Training and Development opportunities: Because we foster a culture of continuing education. Let’s learn and grow together!

+ Team Building, Connection, and Relationships: We support each other, celebrate our achievements and milestones together, and have FUN.

+ Retirement: We know you want to retire comfortably and we’re here to help! Nissha offers a 401(k) Retirement Plan with an attractive employer contribution.

+ Time Away from Work: Whether it is vacation or sick leave, we all need time to recharge. Paid time off is an essential associate benefit and a pillar of self-care.

+ Engagement Activities: Recognition isn’t just a once-a-year occurrence at Nissha. We celebrate our team members year-round with summer picnics, holiday parties, and employee spotlight events, just to name a few.

+ Commitment to Wellness: We offer various opportunities to learn about your health, be healthier, and get rewarded for your healthy lifestyle by offering reduced medical premiums.

And so much MORE!