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Student Success Operations Manager

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Student Success Operations Manager

Salary

$40,000.00 Annually

Location

Shreveport, LA

Job Type

Unclassified

Job Number

213423

Department

LSU-Shreveport

Opening Date

09/29/2025

Closing Date

10/13/2025 11:59 PM Central

+ Description

+ Benefits

About this Job

The Student Success Operations Manager serves as the operational backbone in the Student Success Center, playing a central role in driving the efficiency, integration, and continuous improvement of services. This dynamic position oversees administrative, logistical, and technological functions across multiple units in a growing cross-functional support area. The Operations Manager supports a culture of collaboration, innovation, and excellence in service delivery, ensuring seamless communication among stakeholders and a student-centered experience at every touchpoint.

The ideal candidate is a proactive problem-solver and strategic thinker with exemplary project management skills, a commitment to continuous improvement, and a passion for advancing student success through collaborative, innovative operations. The successful candidate will report to the Associate Vice Chancellor for Student Success.

About Us:

The Student Success Center at LSU Shreveport champions student-centered excellence, offering comprehensive resources, services, and programs – including Academic Advising, Academic Success, Career Services, First-Year Experience, and more – to promote a smooth transition, build academic and life skills, foster persistence and resilience, and empower goal-oriented success.

Minimum Qualifications

Required Qualifications, Skills, and Characteristics

+ At least three (3) years’ experience in office or business administration

+ Excellent interpersonal, communication, and collaboration skills

+ Customer service orientation with a strong commitment to professionalism and responsiveness when managing multiple stakeholder demands

+ Demonstrated ability to adapt to evolving priorities, manage ambiguity, and thrive in a fast-paced, growing organization

+ Experience managing multi-faceted projects

+ Strong ability to work under pressure while maintaining great attention to detail and multitasking

+ Exceptional planning, organization, and time-management skills

+ Dedication to fostering a welcoming, supportive environment that benefits students of all backgrounds and circumstances

Preferred Qualifications, Skills, and Characteristics

+ Degrees in education, business administration, or other related fields

+ Experience in a student-facing role in an education environment

+ Familiarity with student information systems, student success software, and data management tools

+ Background in supervising and training student employees or professional staff

+ Knowledge of higher education change management and service integration best practices

Job Duties and Other Information

KEY RESPONSIBILITIES

Leadership & Service Coordination

+ Lead the design and implementation of student-centered operational processes that align with institutional strategic priorities and enhance the overall student experience

+ Foster a culture of student-centered service that prioritizes student needs and encourages innovative approaches to support

+ Oversee the integration and streamlining of new services, ensuring consistency, accessibility, and efficiency

+ Serve as a change management advocate, facilitating staff training and stakeholder communication during new process implementations

+ Collaborate with the Student Success team to develop, evaluate, and refine operational procedures aligned with key performance indicators (KPIs) that support student retention, success, and engagement

+ Establish and maintain standardized service policies, procedures, and protocols to ensure high-quality, consistent support across departments

+ Build and sustain positive relationships with campus units and external partners to promote collaborative efforts

+ Ensure a welcoming, professional, and well-maintained service environment for students, faculty, staff, and other visitors

Operational Oversight

+ Manage front desk staffing and scheduling, facilities logistics, and daily business operations

+ Supervise and train front desk student employees; oversee hiring and onboarding as needed

+ Coordinate resource procurement, inventory, and vendor relations to meet growing service needs

+ Ensure operations support institutional strategic priorities and student-centered goals

+ Collaborate across units to streamline workflows, optimize space usage, and align resources efficiently

Project & Resource Management

+ Support logistics for events, workshops, and student success initiatives

+ Prepare purchasing documentation, monitor contracts, and complete administrative reports

+ Assist in creating promotional materials for events and programs

+ Develop and maintain resource guides, calendars, and print/digital assets for student use

+ Participate in project teams to set benchmarks, track progress, and resolve challenges

+ Support budgeting and resource allocation in collaboration with leadership

Technology & Data Strategy

+ Collect and analyze student services data to inform strategic planning and optimal service delivery

+ Monitor operational performance metrics and identify areas for enhancement

+ Support the maintenance of various technology platforms, troubleshoot issues, and assess usage

+ Contribute to web content, LMS course design, and social media engagement

+ Guide staff and students in using digital platforms and accessing resources

+ Collaborate with vendors on technology implementation and optimization

+ Oversee the operation and maintenance of office equipment

Application Requirements

The following documents must be included with application:

+ CV or resume

+ Three professional references

+ Cover letter outlining why you would be a good fit for this position

LSUS is an equal opportunity/affirmative action employer and encourages applications from women and minorities. For more information about LSU Shreveport go to www.lsus.edu

LSUS is a State As a Model (SAME) employer that promotes affirmative strategies and goals for employment of individuals with disabilities.

No Civil Service testscore is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*.

For additional information concerning this job posting contact:

Jennifer Isaac

LSUS Department of Human Resource Management

Room 108 Administration Building, LSUS

(318) 797-5279

Benefits for unclassified employees are determined by the individual hiring authority.

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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