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Application Support Specialist (Technician II)

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Application Support Specialist (Technician II)

Salary

$21.74 - $28.00 Hourly

Location

Fort Myers, FL

Job Type

Full-Time Regular

Job Number

07677LC

Department

D C D Development Svcs

Opening Date

09/30/2025

Closing Date

10/7/2025 11:59 PM Eastern

FLSA

Non-Exempt

+ Description

+ Benefits

+ Questions

Description

Lee County Community Development is seeking a highly motivated and technically skilled Application Support Specialist (Technician II) to join our Accela Administration Team. This position plays a vital role in supporting and enhancing our permitting and records management systems, including Accela, DigEplan, Selectron, and Accela Citizen Access.

You’ll be responsible for system configuration, process automation, technical support, and project coordination. This role is key to improving digital services across departments and ensuring a seamless experience for both internal users and the public.

Duties and Responsibilities

+ Develop and maintain proficiency in the use of permitting and record management systems, including GIS, DigEplan, Selectron IVR, and the Accela platform, as well as other relevant software.

+ Manage, configure, and develop the online permit application process, including both current systems and future upgrades.

+ Assists with developing detailed project plans, documenting processes/enhancements, and communicating project status to appropriate persons/departments.

+ Maintain system utilities such as fee structures, payment processes, and user access:

+ Set up new employees, provide training, and follow up as needed

+ Implement new case types and workflows

+ Support other departments with system needs

+ Write efficient, reusable JavaScript and SQL code to automate and streamline business processes within the permitting system.

+ Prepare for and support system integration testing.

+ Act as a liaison between departments, vendors, Lee County IT, and other stakeholders to:

+ Plan, design, and implement system enhancements

+ Troubleshoot and escalate issues to ensure timely resolution

+ Assist with resolving system and payment processing issues.

+ Document system processes, enhancements, and create user training materials.

+ Provide training and knowledge transfer to coworkers to ensure continuity of support and ongoing system improvement.

Education, Experience, Licensing

Minimum Qualifications

+ Requires any combination of education and experience equivalent to graduation from high school or GED and two years of related technical experience in application support, system administration, permitting systems, or a related field.

+ Valid driver’s license with an acceptable driving record.

Preferred Qualifications

+ Associate degree or higher in Information Technology, Computer Science, Business Administration, or a related field.

+ Experience with the Accela Civic Platform or other permitting/land management systems.

+ Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.

+ Experience configuring business systems, automating workflows, and performing software testing.

+ Familiarity with system integration concepts, APIs, and version control (e.g., Git).

+ Knowledge of local government permitting, planning, or development processes.

+ Experience in project coordination or process improvement initiatives.

Supplemental Information

+ Strong problem-solving and analytical abilities.

+ Excellent communication skills – both written and verbal.

+ Ability to work independently and as part of a collaborative team.

+ High attention to detail and strong organizational skills.

+ Capable of training and supporting end-users and colleagues.

Work Schedule: Monday–Friday | 7:30 a.m. – 4:00 p.m.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.

Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.

Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.

Below is a brief breakdown of what's included in the benefits package that is offered to our employees.

For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.

To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf

Health Benefits:

• Medical Insurance

• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.

• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Medical Reimbursement Account

• Dependent Care Reimbursement Account

• Pharmacy, including Mail-Order Pharmacy

• Informed Health Lines (Nurse Hotline)

• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)

• Optional Life Insurance

• Long-Term Disability (60% of pre-disability salary at no cost to employee)

• Short-Term Disability

• Sick Leave Pool

• Flu vaccinations

• Wellness Programs

Financial Benefits:

• Florida Retirement System (FRS)

• Two Retirement Plan Options:

1) FRS Pension Plan (Defined Benefit)

2) FRS Investment Plan (Defined Contribution)

• Deferred Compensation (457) Plans

• Financial Savings/Management Programs

• Eligible for membership with Suncoast Credit Union

• Employee Leave Benefits

• Holiday Pay - 11 Paid Holidays Annually

• Paid Sick Leave

• Paid Vacation Leave

• Bereavement & Civic Duty Leave

• Family and Medical Leave

• Military Family & Medical Leave

• Educational Leave

Employee Assistance Program

Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.

United Way 2-1-1 (Lee County Employee Resource Program)

Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

Educational Assistance

Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.

01

Do you have two years of technical experience in application support, system administration, permitting systems, or a related field? (Be sure to include this experience in the Work History section of your application.)

+ Yes

+ No

02

Do you have experience with the following programming languages/technologies? (Be sure to include this experience in the Work History section of your application.)

+ JavaScript

+ SQL

+ HTML

+ CSS

+ None of the above

03

Do you possess a valid driver's license with an acceptable driving record?

+ Yes

+ No

Required Question

Employer

Lee County Government

Address

Phone

(239) 533-2245

Website

https://www.governmentjobs.com/careers/leecounty

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