"Alerted.org

_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month._

_Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future._

Minimum Qualifications:

+ 1–3 years of experience in IT support or systems administration.

Technical Skills & Experience:

+ Enterprise Systems Support: Assist with the configuration and maintenance of Microsoft Exchange and ProofPoint systems.

+ Automation & Scripting: Basic PowerShell scripting for routine administrative tasks.

+ Monitoring & Alerts: Use tools like Datadog and Splunk to monitor system health and escalate issues.

+ Infrastructure Knowledge: Familiarity with Windows OS, Active Directory, Group Policy, and basic networking concepts

+ Security Awareness: Understand and follow security protocols and patching procedures.

Day-to-Day Responsibilities:

+ Support the administration of enterprise email and security systems.

+ Monitor system alerts and performance metrics; escalate issues as needed.

+ Assist in writing and maintaining PowerShell scripts for automation.

+ Document system configurations, procedures, and troubleshooting steps.

+ Participate in system updates, patching, and routine maintenance.

+ Provide Tier 1 and Tier 2 technical support for system-related issues.

+ Collaborate with senior analysts and engineers on IT projects

+ Contribute to the development of user guides and standard operating procedures.

+ Attend team meetings and training sessions to enhance technical knowledge.

Core Competencies:

+ Problem Solving: Able to identify issues and assist in troubleshooting.

+ Communication: Effectively communicates technical information to team members.

+ Learning Agility: Eager to learn new technologies and grow technical skills.

+ Team Collaboration: Works well in a team environment and supports shared goals.

+ Client Service: Provides responsive and helpful support to internal users.