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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Assistant Manager of Patient Access for the Cancer DSL is responsible for supporting the day-to-day operations of the patient access team across the Cancer DSL Network. This role provides direct staff supervision, training, and guidance while ensuring high-quality patient scheduling for cancer care services including clinic appointments, infusion, and radiology. The Assistant Manager helps implement standardized workflows and protocols, monitors staff performance, and serves as a first-line decision-making resource for staff and patient concerns. This position plays a critical role in maintaining efficient appointment scheduling processes, supporting team members through coaching and development, and ensuring compliance with established protocols. This role is dedicated to fostering a compassionate and collaborative environment, ensuring the team is equipped to provide exceptional service to our patients. Working closely with the Senior Manager, this role helps drive initiatives to improve access metrics, enhance the overall patient experience.

Locations

Stanford Health Care

What you will do

+ Supervise, train, and provide direction to patient access staff across the Cancer DSL Network, ensuring high-quality service delivery and adherence to established protocols

+ Assist in implementing scheduling workflows and processes designed for the cancer center, providing feedback for continuous improvement

+ Monitor daily operations to ensure adequate staffing levels, appropriate call handling, and timely appointment scheduling

+ Serve as a first-line resource for complex scheduling issues, insurance inquiries, and patient concerns, escalating to the Senior Manager when appropriate

+ Support the implementation and monitoring of performance metrics related to appointment access, message management, and staff productivity

+ Assist in developing and updating training materials for multi-modality scheduling across the Cancer DSL

+ Develop and maintain relationships with all leaders and team members across all cancer center sites.

+ Conduct regular quality reviews of scheduling practices, appointment templates, and staff-patient interactions

+ Participate in performance improvement initiatives and help implement standardized processes

+ Provide regular feedback, coaching, and performance evaluations for direct reports

+ Collaborate with clinic leadership, providers, and other departments to resolve access barriers and improve patient flow to ensure optimal patient access and care coordination

+ Assist in maintaining accurate documentation of policies, procedures, and training resources

+ Assists in the recruitment and selection process for new access staff, including conducting interviews, assessing candidates, and making hiring recommendations

+ Stays up to date with industry trends, emerging technologies, and best practices in cancer patient access, and recommends innovative solutions for process improvement.

Education Qualifications

+ Associate’s degree in a work-related discipline/field from an accredited college or university Required

Experience Qualifications

+ Four (4) years of experience in patient access in a healthcare environment Required

+ Two (2) years of leadership experience or demonstrated leadership capacity Required

Required Knowledge, Skills and Abilities

+ Strong understanding of healthcare scheduling, registration processes, and patient access workflows

+ Knowledge of active daily management expectations and operations

+ Knowledge of insurance requirements, authorization processes, and financial clearance procedures

+ Proficiency with Epic scheduling and registration modules

+ Demonstrated supervisory skills including coaching, performance management, and team development

+ Strong problem-solving abilities with attention to detail and follow-through

+ Excellent communication and interpersonal skills, with ability to interact effectively with patients, staff, and providers

+ Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high

+ volume and stressful situations.

+ Ability to analyze performance data and identify improvement opportunities

+ Knowledge of HIPAA regulations and compliance requirements

+ Strong organizational skills with ability to manage multiple priorities

+ Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Teams)

+ Ability to adapt to changing priorities in a fast-paced healthcare environment

+ Knowledge of cancer care pathways and specialty care scheduling preferred

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

_Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery._

_You will do this by executing against our three experience pillars, from the patient and family’s perspective:_

+ Know Me: Anticipate my needs and status to deliver effective care

+ Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

+ Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in** **all of** **its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $45.94 - $59.73 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .