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Public Service Manager 1 - Individual Income Tax

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Public Service Manager 1 - Individual Income Tax

Salary

$68,702.40 - $122,428.80 Annually

Location

Des Moines - 50313 - Polk County, IA

Job Type

Full-time

Remote Employment

Flexible/Hybrid

Job Number

26-00845

Agency

625 Iowa Department of Revenue

Division

Alcohol & Tax Compliance Division

Opening Date

09/30/2025

Closing Date

10/12/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

[email protected]

+ Description

+ Benefits

+ Questions

Job Description

The Iowa Department of Revenue’s Alcohol &Tax Compliance Division is seeking aPublic Service Manager 1to oversee the Individual Income Tax team.

The Compliance Division oversees all facets of tax processing, issuances of business permits, and alcohol regulation throughout the state. From the receipt of individual and business tax returns and payments, audits and collections, to routine compliance inspections and regulatory verification of alcohol-licensed establishments, this division is tasked with upholding, enforcing and educating taxpayers and licensees on Iowa’s laws and regulations.

In this position you will:

+ Lead the Individual Income Tax team for the effective administration of individual income tax, fiduciary tax, inheritance tax, and fraud

+ Oversee hiring, mentoring, and training in order to maximize employee performance

+ Lead efforts to achieve continuous improvement goals and objectives, and champion customer service as a department priority

+ Coordinate individual income tax program management in collaboration with audit programs

+ Analyze program data reports to determine effectiveness

Preference will be given to candidates with experience in the following:

+ Providing leadership of employees – making hiring decisions, coaching, and developing effective teams

+ Establishing objectives to meet goals of tax programs

+ Working with a team to interpret data and evaluate effectiveness

+ Writing processes, procedures, and procedural manuals

Job Specific Competencies:

+ Management – knowledge of management principles, leadership techniques, coordination of people and resources

+ Law and Government – knowledge of laws, legal codes, government regulations, and agency rules

+ Administration – Ability to plan, organize, and effectively direct the work of assigned staff

+ Monitoring – Ability to assess performance of self and others to make improvements or take corrective action

+ Critical Thinking – Using logic and reasoning to identify solutions

Employer Highlights:

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence. We have a great total compensation package for all of our full-time employees, including:

+ Iowa Public Employees' Retirement System (IPERS)

+ Retirement Investors Club (RIC)

+ Flexible Working Environment- Work from Home Opportunities

+ Health, Dental and Vision Insurance

+ Vacation Leave

+ Sick Leave

+ Paid Holidays (9 days/year)

+ Flexible Spending Accounts

+ Life Insurance

+ Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

Applicants must live within the State of Iowa to qualify for this position.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.e-verify.gov.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited four-year college or university and experience equal to four years of full-time work in program administration, development, management, or operations.

2) Eight years of full-time work experience in program administration, development, management, or operations.

3) All of the following (a and b):

a. Four years of full-time work experience work in program administration, development, management, or operations; and

b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

4) All of the following (a, b, and c):

a. Two years of full-time work experience work in program administration, development, management, or operations; and

b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work equals one year of full-time experience; and

c. A combination of a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is

also equivalent to one year of full-time experience or education.

5) Current, continuous experience in the state executive branch that includes one year of full-time work as a Public Service Supervisor or comparable specific management-level position.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/PublicServiceManager1-00784-60784-80784.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the information provided on your application and resume must be truthful, honest, and accurate to the best of your knowledge?

Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university?IF YES- How many years do you have of full-time work experience in program administration, development, management, or operations?

+ Not applicable – I have not graduated from an accredited four-year college or university

+ No experience in program administration, development, management, or operations

+ Less than two years of experience in program administration, development, management, or operations

+ Two years to less than four years of experience in program administration, development, management, or operations

+ Four or more years of experience in program administration, development, management, or operations

04

How many years do you have of full-time work experience in program administration, development, management, or operations?

+ Not applicable – I do not have experience in program administration, development, management, or operations

+ Less than two years of experience in program administration, development, management, or operations

+ Two years to less than four years of experience in program administration, development, management, or operations

+ Four years to less than six years of experience in program administration, development, management, or operations

+ Six years to less than eight years of experience in program administration, development, management, or operations

+ Eight or more years of experience in program administration, development, management, or operations

05

Do you have a minimum of four years of full-time work experience in program administration, development, management, or operations?IF YES

How many total years do you have of combined post-high school education and ADDITIONAL (not used to count for the first portion of the question) full-time experience in program administration, development, management, or operations?

NOTE 1:30 thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.

NOTE 2:Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

+ Not applicable – I do not have a minimum of four years of experience in program administration, development, management, or operations

+ Four years to less than six years of combined post-high school education and full-time experience in program administration, development, management, or operations

+ Six years to less than eight years of combined post-high school education and full-time experience in program administration, development, management, or operations

+ Eight or more years of combined post-high school education and full-time experience in program administration, development, management, or operations

06

Do you have two years of full-time work experience in program administration, development, management, or operations? IF YES - How many years do you have of a combination of GRADUATE level (post bachelor's degree) course work and ADDITIONAL (not used to count for the first portion question) full-time experience in program administration, development, management, or operations?

NOTE 1:24 semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience

NOTE 2:Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

+ Not applicable – I do not have GRADUATE level (post bachelor's degree) course work or Iowa Certified Public Manager Program certification

+ Less than two years of combined GRADUATE level (post bachelor's degree) course work and full-time experience in program administration, development, management, or operations

+ Two years to less than four years of combined GRADUATE level (post bachelor's degree) course work and full-time experience in program administration, development, management, or operations

+ Four or more years of combined GRADUATE level (post bachelor's degree) course work and full-time experience in program administration, development, management, or operations

07

Are you a current State of Iowa employee - executive branch? IF YES - How many months of experience do you have in the classification of Public Service Supervisor or comparable specific management-level position for the State of Iowa?

+ Not applicable – I am not a State of Iowa employee

+ I do not have experience as a Public Service Supervisor or comparable specific management-level position for the state of Iowa

+ Less than 12 months of experience as a Public Service Supervisor or comparable specific management-level position for the state of Iowa

+ 12 or more months of experience as a Public Service Supervisor or comparable specific management-level position for the state of Iowa

Required Question

Employer

State of Iowa

Agency

625 Iowa Department of Revenue

Address

Hoover State Office Building, 4th Floor

1305 E Walnut St

Des Moines, Iowa, 50319

Website

https://revenue.iowa.gov

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