• Eligibility Worker

    Brown County (New Ulm, MN)


    ### Job Duties

    The Eligibility Worker is responsible for performing a variety of tasks related to the determination of eligibility for income maintenance programs. This position must determine the eligibility of clients for Federal and State public assistance,while providing high-quality customer service.

    Duties:

    *Provides information regarding programs and community resources.

    *Determines and explains eligibility for all income maintenance programs.

    *Interviews applicants to determine eligibility for food support, cash, health care, child care assistance and

     

    emergency programs while meeting program processing deadlines.

     

    *Remains objective protects client confidentiality and complies with data privacy rules.

    *Diffuses consumers who may be angry, hostile, verbally or physically aggressive.

    *Educates consumers regarding program requirements, expectations and benefits. Explains rights and

     

    responsibilities and serves as central point of communication.

     

    *Refers individuals to available resources within and outside the County agency as appropriate.

    *Approves ongoing eligibility through monthly household report forms, six-month and annual reviews, recipient

     

    reports,and collateral contact to ensure continuation of accurate benefits. Multiple County and State computer

     

    systems are used for this process.

     

    *Calculates asset evaluations for couples when one spouse enters a Long-Term Care Facility or requests Elderly

     

    Waiver Services.

     

    *Calculates Reimbursement amounts for cost effective reimbursements and Medicare premiums.

    *Travels to Sleepy Eye and Springfield satellite outreach offices monthly on a rotating worker basis.

    *Participates in continuing education and training offered by the Department of Human Services and collaborative

     

    agencies or groups. Stays up-to-date and adheres to procedural changes regarding program determination.

     

    *Exhibits strong communication and analytical skills to understand and explain complex program rules.

    *Analyzes case information for discrepancies and establish overpayments, impose disqualifications, close cases,

     

    or refer cases to the Fraud Investigator, as necessary.

     

    *Successful cooperation with multiple internal and external providers to assist consumers with initial and ongoing

     

    program eligibility.

     

    *Responds to consumer complaints and informs consumers of their appeal and other legal rights.

    *Attends and testifies at appeal hearings.

    *Regular attendance is required.

    *Attends meetings and training, as needed.

    *Other duties as assigned or apparent.

     

    ### Minimum Education Required

    Some college preferred

    ### Minimum Experience Required

    2 years preferred

     

    ### Shift

    First (Day)

     

    ### Number of Openings

    1

     

    ### Veterans Encouraged to Apply

    Yes

    ### Compensation

    $26.29 - $29.47 / Hourly

     

    ### Postal Code

    56073

     

    ### Place of Work

     

    On-site

     

    ### Requisition ID

     

    2511

     

    ### Job Type

     

    Full Time

     

    ### Job Benefits

     

    Health Insurance, Dental, Vision, Retirement Plan, PTO, Life Insurance,

    ### Application Link

    https://www.governmentjobs.com/careers/brownmn