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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

200 E River Rd, Room 2000, Rochester, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500125 Psychiatry SMH Child/Adoles

Work Shift:

UR - Day (United States of America)

Range:

UR URG 108 H

Compensation Range:

$24.91 - $34.87

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE

This job consists of patient coordination of all new requests for services which can encompass up to 100 requests per week. The job involves extensive tracking via spreadsheets to ensure no patients fall through the cracks. It also involves communication via phone, MyChart, letters and inbasket messages with patients, families, and referring clinicians. The job requires a high level of competency and independent critical thinking.

ESSENTIAL FUNCTIONS

Patient Intake and Service Coordination:

+ Organize and track new patient requests, maintain clinical information, and provide updates to the Clinical Lead and Director.

+ Conduct intake phone screens, document in eRecord, and schedule new patient visits as needed.

+ Attend Intake Team meetings, weekly supervision, and provide coverage for team members when necessary.

+ Handle patient complaints and inquiries, ensuring prompt and courteous communication by telephone or by letter.

+ Serve as a point of contact for intake related questions and problem resolution.

Communications Coordination for Intake Team:

+ Composes, customizes and sends correspondence to families seeking care within our services (e.g., waitlist and referral correspondence; requests for clinical summaries for psychiatric consultation)

+ Communicate with clinicians, primary care providers, and school personnel via eRecord, email, and phone.

+ Ensure patients and families receive timely and professional communication.

+ Collaborate with referring providers and specialty pediatric services as needed.

+ Maintain accurate and professional correspondence records for intake-related matters.

Liaison Responsibilities:

+ Interfaces with our Brighter Days Pediatric Mental Health Urgent Care on patients needing access to crisis services and patient transfers.

+ Coordinates with Financial Counselors regarding fees and insurance issues

+ Establishes and regularly maintains cooperative working relationships with community and health care agencies and professional and administrative staff of the Medical Center and University.

+ Handles inquiries from other UR Medicine clinical services (e.g. Inpatient psychiatry, pediatric partial hospitalization in psychiatry, and pediatric clinics) as well as community providers (e.g. PCPs, school district staff) when the Clinical Intake Coordinator is unavailable.

+ Interfaces with clinical teams associated with research projects being conducted at the service.

Additional Professional Responsibilities:

+ Participate in training, workshops, and diversity initiatives to support professional growth.

+ Participate in departmental and programmatic diversity presentations and meet annual training expectations

+ Model honesty, integrity, and commitment to the mission of the Department of Psychiatry and UR Medicine.

+ Maintain knowledge of departmental policies and procedures.

+ Support the vision and mission of the Child & Adolescent Psychiatry Division.

MINIMUM EDUCATION & EXPERIENCE

+ Bachelor’s degree and one year of experience or an equivalent combination of education and experience Required

+ Proficient computer experience (with programs such as Excel) Required

KNOWLEDGE, SKILLS AND ABILITIES

+ Excellent organizational skills Required

+ Excellent oral and written communication skills Required

+ Excellent attention to details Required

+ Excellent internal and external customer service skills (e.g., with families, physicians, mental health clinicians, trainees) Required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.