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Job Location (Full Address):

500 Red Creek Dr, Henrietta, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910060 OBGYN PERINATOLOGY SMH

Work Shift:

UR - Day (United States of America)

Range:

UR URCB 208 H

Compensation Range:

$24.95 - $32.44

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE

The Maternal Fetal Medicine and Urogynecology Practice Manager II is responsible for the management of two ambulatory practices (Perinatal Associates Practice and Pelvic Health Practice) and the day-to-day operations of the programs within, with a total of 17 exam/procedure rooms across 2 locations (Red Creek and Lattimore Road).

In conjunction with departmental administrative and clinical leadership, it promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance. Supervises, coordinates, and monitors the work activity of employees, and develops goals and objectives for practices under their direction. Performs routine and non-routine duties requiring advanced administrative skills and proficiency with minimum direction. Works collaboratively with Department Administrators, Practice Managers, and/or Practice Administrators of the department to ensure consistency across all site locations regarding process, procedure, and compliance standards. Maintains a positive work environment.

ESSENTIAL FUNCTIONS

Operations Management:

+ Implement procedures for enhancing levels of service and quality and enforce medical office policies and procedures in a mid-size practice.

+ Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness, and modifying the process as necessary for a mid-size practice.

+ Establishes and maintains an efficient and responsive patient flow system.

+ Schedules and facilitates regular office meetings with providers and office staff in a mid-size practice.

+ Ensures proper registration and insurance pre-verification management processes are followed, including warm transfers to centralized functions.

+ Prepares a weekly schedule for staff, ensuring proper staffing to support daily office operations, including directly monitoring workflow to ensure accuracy and maximum efficiency in a mid-size practice.

+ Support and uphold policies, procedures, objectives, quality improvement, safety, environmental, and infection control, and codes and requirements of accreditation and financial performance.

+ Oversee maintenance of patient records, including storage and transfer.

+ Establishes performance improvement goals for the office, remaining aligned with the goals and objectives of the department.

+ Work collaboratively with the Division Administrator and providers to build templates in alignment with department expectations and manage ongoing schedule changes.

Human Resources:

+ Responsible for recruiting, hiring, orientation, training, development, evaluation, and clinical administrative staff management in a mid-size practice.

+ Management of clinical staff in collaboration with the site medical director and nurse manager in a mid-size practice.

+ Ensure new initial employee and annual staff mandatories are completed and tracked for compliance.

+ Conduct timely and thorough employee end-of-probation and annual performance appraisals.

+ Perform weekly input and review of payroll in electronic payroll systems. Manages and approves staff requests for time off and overtime.

+ Monitor employee engagement and be a change management leader to foster a positive work environment.

+ Oversee performance management and corrective discipline processes as needed.

Service Orientation and Patient Experience:

+ Access and interpret Press Ganey patient satisfaction survey data and regularly share results with providers and staff.

+ Serve as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns.

+ Define expectations for patient satisfaction and live the brand for UR Medicine.

Financial Operations:

+ Assists in preparing annual and capital budgets, including required justifications, and effectively manages within budgeted parameters.

+ Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits.

+ Develop cost reduction and expense management initiatives in collaboration with the division administrator or site medical director. Hold staff accountable for target achievement.

+ Process pharmaceutical, supply, and other types of orders timely and accurately from approved vendor lists.

+ Maintain provider schedules to ensure adequate visit volumes for patient access and financial performance.

+ Oversee the bi-annual inventory process.

+ Engage in practice performance in clinical quality initiatives through maximizing the number of patients seen.

Quality and Compliance:

+ Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards.

+ Oversee completion and submission of quality reports.

+ In collaboration with practice providers(s), oversee clinical compliance for quality assurance, documentation, and reporting.

+ Ensure compliance with standard, HIPAA, OSHA and JCAHO policies.

+ Develop and train /practice for emergency and disaster planning protocols.

+ Understands and enforces patient rights and organizational ethics philosophies.

Administration:

+ Attend meetings per department requirements.

+ Act as liaison with property managers to manage and address issues with property/facility.

+ May serve as eRecord superuser.

+ May participate on ambulatory committees to review best practices.

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

+ Associate’s Degree, preferably with coursework in business administration or health care administration. Required

+ Bachelor’s Degree. Preferred

+ 2 years of administrative experience with 1 year of management experience in healthcare. Required

+ Or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS AND ABILITIES

+ Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge.

+ Advanced knowledge of medical practices, terminology, and reimbursement policies Preferred

+ Microsoft Outlook email skills (open new, to, cc, send). Preferred

+ Electronic filing skills (name a file, save file, save as).

+ Typing skills. Preferred

+ Intermediate proficiency with Microsoft Word and Excel. Preferred

LICENSES AND CERTIFICATIONS

Notary Public within 1 year. Preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.