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**Why UKG** :

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About Role,

At UKG, we are building an AI-first suite that inspires every organization to become a great place to work through HR, pay, workforce management, and culture technology built for all. We have a strong people-focused culture and are bringing innovative, AI-enhanced technology to empower the 80,000+ organizations who use our products.

We are looking for a talented and passionate Sr. User Experience Researcher to lead mixed methods research that informs investments across UKG’s AI portfolio. You will work with cross-functional partners to identify critical features and experiences that deliver business & customer success.

Responsibilities:

+ Conduct research studies using UXR qualitative and quantitative methods, and behavioral/log data analysis that deepen our understanding of the user experience and drive product strategy. Translate complex data and identify strategic opportunities.

+ Help build product metrics measurement programs, platforms and reporting mechanisms to scale growing organizational needs.

+ Develop and socialize a strategic point of view on key topics. Advise senior stakeholders and inform north star direction.

+ Raise the methodological bar within the User Research team and mentor other team members.

+ Co-lead ideation and co-creation activities with cross-functional partners and customers.

About you,

**Minimum Qualifications** :

+ 4+ years of professional user research experience, with a demonstrated knowledge of User Experience best practices and end-to-end ownership of UX projects.

+ Can conduct quantitative research at scale and demonstrate the use of a variety of research methods (log analytics, longitudinal programs, A/B testing, trigger-based automated surveys, conjoint, and discrete choice modeling).

+ Extensive experience with quantitative analysis tools ( e.g., SQL, Python, R, SPSS).

+ Experience with quantitative data collection platforms ( e.g., Qualtrics, SurveyMonkey, Forms).

+ Demonstrated ability to develop creative and practical research approaches to complex user experience design problems.

+ Experience facilitating design and ideation sprints. Familiarity with a variety of workshop methods and recipes.

+ Experience in leveraging AI into work processes, decision-making, or problem-solving. This may include building AI-powered features, using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

+ BS/BA degree in Human Computer Interaction, User Experience, Cognitive Psychology, Human Factors or related discipline or equivalent experience.

Preferred Qualifications:

+ Subject matter knowledge related to workforce management, human resource management and/or talent management is a plus.

+ Experience with Enterprise software applications highly preferred.

+ Familiarity with usage analytics tools and data visualization tools (e.g.,Pendo, Looker, Tableau)

+ Experience developing user experience metrics scales and measures.

*UKG is unable to offer sponsorship for this position.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] .

The pay range for this position is $112,300 to $161,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/about-us/careers/benefits

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here (https://www.ukg.com/about-us/careers/faqs) .

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.