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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Introduction:

We are seeking an experienced Senior Technical Architect with expertise in Artificial Intelligence (AI) and Machine Learning (ML), specializing in Google's suite of AI products. The ideal candidate will have a proven track record in designing and implementing advanced chatbot solutions that serve as intelligent agents, capable of providing information from company-approved data sources tailored to specific customer needs. Key Responsibilities:

+ Lead the architecture and design of AI/ML solutions, with a primary focus on chatbot development using Google's AI products.

+ Develop sophisticated chatbots that can act as intelligent agents, integrating with company-approved data sources to provide accurate and relevant information to customers.

+ Design and implement natural language processing (NLP) and natural language understanding (NLU) systems to enhance chatbot interactions.

+ Architect scalable and secure solutions for deploying AI models and chatbots in production environments.

+ Collaborate with data scientists, software engineers, and product managers to align AI solutions with business objectives and customer needs.

+ Evaluate and integrate various data sources, ensuring chatbots can access and utilize company-approved information effectively.

+ Implement personalization and context-aware features in chatbots to enhance user experience.

+ Develop strategies for continuous improvement of chatbot performance through machine learning and user feedback.

+ Ensure compliance with data privacy regulations and company policies in all AI/ML implementations.

+ Provide technical leadership and mentoring to the AI/ML development team.

+ Prior experience of tread reporting is mandatory

+ Prior experience of NHTSA is mandatory

Qualifications:

+ Master's degree or Ph.D. in Computer Science, Artificial Intelligence, or a related field.

+ 8+ years of experience in AI/ML architecture, with at least 5 years focusing on chatbot development.

+ Extensive experience with Google's AI products, including but not limited to:

+ Google Cloud AI Platform

+ Dialogflow

+ Cloud Natural Language API

+ Cloud Translation API

+ TensorFlow

+ Proven track record of designing and implementing successful chatbot solutions that serve as intelligent agents.

+ Strong understanding of NLP, NLU, and machine learning algorithms.

+ Experience integrating chatbots with various data sources and APIs.

+ Proficiency in programming languages commonly used in AI/ML development (e.g., Python, Java, Go).

+ Familiarity with cloud platforms, preferably Google Cloud Platform (GCP).

+ Knowledge of data privacy regulations and best practices for secure AI implementations."

Additional Qualifications:

+ Experience with other cloud platforms (AWS, Azure) and their AI services.

+ Familiarity with conversational AI design principles and user experience best practices.

+ Knowledge of MLOps practices and tools for managing AI/ML lifecycles.

+ Experience with speech recognition and text-to-speech technologies.

+ Understanding of knowledge graph technologies and semantic web concepts.

+ Familiarity with reinforcement learning techniques for chatbot optimization.

Soft Skills:

+ Excellent communication skills, able to explain complex AI concepts to both technical and non-technical stakeholders.

+ Strong problem-solving and analytical skills.

+ Ability to lead and mentor technical teams.

+ Customer-focused mindset with a keen understanding of user needs and expectations.

+ Adaptability and willingness to stay current with rapidly evolving AI technologies.

This role offers an exciting opportunity to shape the future of our AI-driven customer interactions. The successful candidate will play a crucial role in developing intelligent chatbot solutions that leverage Google's AI technologies to provide personalized, efficient, and accurate information to our customers.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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