• Technical Services Supervisor

    Arvato Bertelsmann (Cumming, IA)


    As a Technical Services Supervisor, you will lead an onsite team to deliver high-quality customer service in a fast-paced, technical environment. You’ll foster a proactive, inclusive, and safety-focused culture while ensuring operational excellence and team development. Reporting to a Regional Coordinator, Team Lead, or Technical Services Manager, you will play a hands-on leadership role, actively participating in daily operations, resolving escalations, and driving continuous improvement initiatives. This role is customer-facing and directly impacts overall service performance. This role supports Arvato’s newest data center services, delivering critical solutions such as high-security transport, white-glove delivery, and technical support. Our clients include hyperscale data center operators, high-tech freight forwarders, co-location providers, and Software as a Service (SaaS) companies. YOUR TASKS

     

    * Supervise daily on-site operations, ensuring alignment with ATC and customer standards.

    * Lead and coach team members and vendors to achieve project goals and maintain performance.

    * Support customer relationships by acting as a key point of contact and company ambassador.

    * Monitor safety compliance, enforce PPE usage, and conduct regular training and refreshers.

    * Oversee fleet condition, tool tracking, and equipment reporting in coordination with leadership.

    * Manage scheduling, resource levels, and overtime in collaboration with Regional Coordinator/Manager.

    * Deliver daily reports on team performance, process improvements, and project updates.

    * Ensure adherence to SOPs and implement operational improvements with a focus on efficiency and quality.

    * Participate in the onboarding and training of new hires and vendors.

    * Travel as needed to support European project deployments.

    YOUR PROFILE

    * Strong organizational skills and attention to detail.

    * Excellent communication and interpersonal skills.

    * Comfortable working under pressure and managing shifting priorities.

    * Background in logistics and/or white glove services is preferred.

    * Skilled in Microsoft Office and Office 365.

    * Capable of delivering hands-on training and performance feedback.

    * Flexible and available for travel across European projects.

    * Strong time management and multitasking ability.

    * Understanding of team dynamics, reporting structures, and customer expectations

     

    EOE Protected Veterans/Disability