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At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA Services currently seeks a Product Support Engineer/Product Owner to join our team working 100% US Remote on a long-term Temporary assignment.

Job Summary:

We are looking for a dedicated and technically skilled Product Support Engineer to provide end-user support for application and system-related issues. This role requires solid technical troubleshooting abilities, effective communication, and a customer-first mindset. The ideal candidate will work under limited supervision and apply discretion, judgment, and experience to resolve moderately complex issues in a timely and efficient manner.

The Product Support Engineer will be responsible for identifying, researching, and resolving technical problems, while also documenting and tracking issues using ticketing systems. This role involves collaborating with cross-functional teams to ensure seamless resolution and continuous improvement in product support services.

Key Responsibilities:

• Provide technical support to end users via phone, email, and online platforms.

• Troubleshoot and resolve moderately complex application, system, or configuration issues.

• Analyze data errors and apply .NET-based fixes or workarounds where applicable.

• Track, document, and monitor support cases using appropriate tools (e.g., ticketing systems).

• Escalate unresolved issues to higher-tier engineering or development teams.

• Collaborate with development, QA, and product teams to support customer applications.

• Maintain documentation related to known issues, resolutions, and workarounds.

• Prioritize support requests based on impact and urgency, ensuring SLAs are met.

• Contribute to continuous improvement of support processes and end-user experience.

Required Qualifications and Skills:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.

• 6+ years of experience in help desk or technical support, providing Level 1 or Level 2 support to end users.

• 5+ years of experience with verbal and written communication, effectively conveying technical details to both technical and non-technical users.

• 5+ years of experience applying structured problem-solving skills to diagnose and resolve application and system issues.

• 8+ years of experience using Microsoft Office products, including Excel for data review and Outlook for communication and ticket tracking.

• 3+ years of experience supporting .NET-based applications, including error analysis, basic debugging, and user-side issue resolution.

• 2+ years of experience working in organizations that emphasize continuous improvement and consumer-focused service delivery.

Preferred Qualifications:

• 1+ year of experience working in IT systems or infrastructure support roles, with exposure to software deployment or systems administration.

• 1+ year of experience with SQL, including querying for troubleshooting and data validation.

• 1+ year of experience using ticketing systems such as ServiceNow, Jira, or Zendesk to track and manage support requests.

Soft Skills:

• Strong attention to detail and organizational skills.

• Ability to work independently under limited supervision.

• High level of discretion and prioritization in managing multiple support tasks.

• A collaborative mindset with a focus on delivering excellent customer service.

About NTT Data :

NTT DATA is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $45.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.