"Alerted.org

+ POSITION SUMMARY

+ Reports To:

+ Manager of Patient Access

+ Summary:

+ The Patient Access Representative plays a vital role in ensuring an efficient and accurate patient registration process while delivering exceptional customer service. This role supports both the hospital department (which operates 24/7) and outpatient clinics (which operate during scheduled hours). Staff will be scheduled according to the needs of both areas. Representatives are cross-trained across multiple registration areas, requiring flexibility and adaptability to support patient care across all settings.

Key Responsibilities:

+ Facilitate registration ensuring accurate and timely registration and completion of forms. Ensure accurate data collection and entry of both demographic and financial information.

+ Conduct overhead paging announcements as required at hospital.

+ Respond to patient, visitor, and vendor inquiries in accordance with hospital policies and procedures.

+ Facilitate vendor sign-in and ensure compliance with hospital protocols.

+ Greet and direct all visitors, providing a welcoming and professional first point of contact.

+ Perform patient check-in, check-out, and registration accurately and efficiently across various departments and clinics.

+ Cross-train across multiple registration areas to provide coverage as scheduled.

+ Process co-pays, provide financial assistance guidance, and support patient financial clearance efforts.

+ Maintain strict compliance with HIPAA regulations and organizational policies.

+ Address and resolve patient inquiries, ensuring a high standard of customer service.

+ Work collaboratively with clinical and administrative teams to optimize the patient access process.

+ Utilize electronic health records (EHR) and other hospital information systems proficiently.

+ Demonstrate professionalism, accountability, and a patient-centered approach in all interactions.

+ Answer and operate the hospital switchboard and hospital/ clinic phones efficiently, directing calls as necessary (Emergency Check- in only).

+ Work Schedule:

+ Department is 24/7; position is required to work any shift necessary to support our patient volumes

+ SKILLS & ABILITIES

+ Education

+ High school diploma or equivalent required; Associate’s degree in healthcare administration or related field preferred.

+ Experience

+ + Minimum of 1–2 years of experience in patient registration, healthcare customer service, or a related field.

+ Strong understanding of medical insurance verification, billing processes, and hospital registration workflows.

+ Ability to work flexible schedules to support registration areas.

+ Excellent communication, problem-solving, and multitasking skills.

+ Proficiency in electronic health records (EHR) systems and hospital information software.

+ Ability to work independently and as part of a dynamic team in a fast-paced environment.

+ Computer Skills

+ Proficient in Microsoft Office, email and basic computer skills for other software used throughout the hospital for your area of responsibility.

+

+ Certificates & Licenses

+ N/A

+ Other Requirements

+ + Representatives are expected to meet performance goals while demonstrating teamwork, professionalism, and adaptability across both hospital and clinic registration areas.

+ Staff schedules will be assigned based on departmental and clinic needs to ensure smooth patient flow and balanced workload coverage.

+ Annual evaluations will focus on accuracy, customer service, teamwork, adaptability, and contributions to department and clinic success.

+ Opportunities for growth and development will be provided through training, cross-coverage, and ongoing feedback to support professional advancement.

+ Consistently meeting expectations demonstrates readiness for greater responsibility and continued career growth within the organization.