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How you'll help us Keep Climbing (overview & key responsibilities)

Curious how Delta delivers the right flight offers across every channel and powers the future of retailing? In this role, you’ll lead a team of product managers and product owners responsible for the systems that create, manage, and distribute Delta’s flight offers to customers worldwide. These systems include ITA’s BBX, Brand API, Product Catalog, Shopping API, and Reshop API - critical components that enable shopping and change scenarios across all channels.

This team also owns the orchestration of Delta’s product drawers across all direct channels, ensuring that the right products and bundles are available for customers in their platform of choice. We manage the business rules that interpret products for merchandising and fulfillment implications, and we develop rule engines that support today’s needs while anticipating future strategies and market conditions.

As Delta continues its journey to become a world-class retailer, this role is central to enabling dynamic, personalized, and reliable offers that enhance the customer experience and drive revenue growth.

Responsibilities:

+ Setting the vision and roadmap for Flight Offer and Catalog systems to enable Delta’s retailing strategy

+ Leading the design and delivery of solutions that power shopping and re-shopping experiences across channels

+ Driving development of business rule engines to support merchandising, fulfillment, and future flexibility

+ Owning orchestration of Delta’s product drawers across all direct channels

+ Building strong partnerships with stakeholders across Revenue Management, Digital, IT, and external vendors

+ Ensuring system reliability and scalability to support Delta’s 24/7 global operations

+ Staying ahead of industry trends and emerging technologies to maintain Delta’s leadership position

+ Fostering a culture of servant leadership, team development, and career growth

What you need to succeed (minimum qualifications)

+ Intellectually curious, highly motivated, and willing to challenge the status quo

+ Ability to navigate ambiguity, identify solutions, and deliver results in a fast-paced environment

+ Strong relationship-building skills across Commercial, IT, and vendor teams

+ Experience with complex business processes and system integrations

+ Ability to develop and own end-to-end solutions in collaboration with IT and data teams

+ Excellent written and verbal communication skills, with the ability to influence at all levels

+ Strong analytical and problem-solving skills

+ Must be performing satisfactorily in current position

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency.

+ Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

+ Working knowledge of airline retailing and pricing, offer management, and distribution systems

+ Experience managing multiple projects and making well-informed priority decisions

+ Familiarity with APIs, merchandising strategies, and rule-based engines

+ Proven ability to lead diverse teams and deliver innovative solutions on time

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Competitive salary, industry-leading profit sharing program, and performance incentives.

+ 401(k) with generous company contributions up to 9%.

+ New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).

+ In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.

+ 10 paid holidays per calendar year.

+ Birthing parents are eligible for 12-weeks of paid maternity/parental leave.

+ Non-birthing parents are eligible for 2-weeks of paid parental leave.

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

+ Domestic and International space-available flight privileges for employees and eligible family members.

+ Career development programs to achieve your long-term career goals.

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

+ Recognition rewards and awards through the platform Unstoppable Together.

+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here