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Overview

KNOWLEDGE MANAGEMENT SPECIALIST / SERVICENOW DEVELOPER (MIELS):

Bowhead is seeking a Knowledge Management Specialist with a ServiceNow background to support a customer in Stafford, VA. Support for the contract will consist of designing, developing, and administering workflows, catalog items, and custom applications to support business needs, with a focus on optimizing service requests, change management, and reporting capabilities. In addition to providing ServiceNow expertise, this person will support the customer’s Knowledge Management Team.

Responsibilities

• Configure and maintain ServiceNow modules, including Incident, Problem, Change, and Service Catalog.

• Develop and customize catalog items, variables, variable sets, and flows to streamline service request processes.

• Design and implement automated workflows using Flow Designer and business rules to enhance operational efficiency.

• Administer user roles, groups, and custom permissions to ensure secure access control.

• Create and maintain dashboards, reports, and performance analytics for stakeholder visibility.

• Integrate ServiceNow with external systems using REST/SOAP APIs.

• Troubleshoot and resolve platform issues, ensuring minimal downtime and optimal performance.

• Collaborate with stakeholders to gather requirements and deliver tailored solutions.

• Perform platform upgrades, patch management, and cloning activities.

• Document configurations, processes, and customizations for knowledge transfer.

• Assists with the development of policies and processes to ensure all knowledge management work is performed in an integrated fashion across the command.

• Helps disseminate information about the knowledge management program to internal and external audiences, including organizing knowledge management events, maintaining communication on knowledge management across the Command, supporting new join orientations, and preparing marketing materials.

Qualifications

• Bachelor’s degree in engineering, physical sciences, mathematics, management information systems, business administration, or equivalent professional experience.

• 5+ years of hands-on experience as a ServiceNow Administrator/Developer.

• Proficiency in ServiceNow configuration, including flows, catalog items, and scripting.

• Strong knowledge of ServiceNow modules (ITSM, ITOM, or HR) and platform architecture.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

• ServiceNow Certified System Administrator and/or Certified Application Developer certification.•

• Preferred: Experience with ServiceNow IntegrationHub and third-party integrations.

• Preferred: Familiarity with Performance Analytics and creating custom dashboards.

• Preferred: Knowledge of JavaScript, Glide API, and AngularJS for advanced customizations.

Physical Demands:

+ Must be able to lift 25 pounds

+ Must be able to stand and walk for prolonged amounts of time

+ Must be able to twist, bend, and squat periodically

SECURITY CLEARANCE REQUIRED:Must currently hold a security clearance at theTop Secret/SCI level. US Citizenship is a requirement for Top Secret clearance at this location.

\#LI-KC1

Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

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**ID** _2025-23976_

**Category** _Acquisition/Inventory/Purchasing Support_

**Location : Location** _US-VA-Quantico_

**Minimum Clearance Required** _Top Secret/SCI_

**Travel Requirement** _N/A_