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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a **Business Applications Analyst - Mid-Level** , you will contribute your analytical, business, and technical skills to support critical business functions, processes, and application/IT platforms. You will independently develop, implement, and maintain application solutions that meet business needs and identify opportunities to improve business processes.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is **not** available for this position.

What you'll do:

+ Collaborate in the analysis of application/IT platforms and data systems to define and document detailed business requirements and guide the development of testing requirements for new and modified systems, ensuring they meet contractual obligations and improve operational efficiency

+ Provides intermediate to sophisticated analysis, supporting the planning and implementation of systems and upgrades, and process changes.

+ Collaborate in the analysis of application/IT platforms and data systems to define and document detailed business requirements and guide the development of testing requirements for new and modified systems, ensuring they meet contractual obligations and improve operational efficiency

+ Facilitates the successful adoption of new or upgraded application functionality by reviewing it with business partners and preparing training materials and procedures for team use

+ Perform and coordinate business and application/IT platform support; analyze discrepancies and system failures.

+ Facilitate and perform resolution activities to minimize business impact and avoid future exposure; advise leadership and business partners of business implications associated with those events and develops recommendations to mitigate future impact.

+ Maintain proficient understanding of business processes, supporting applications/IT platform, and strategic direction.

+ Collaborate and exchange information with team members, partners, and internal customers to ensure dependencies, risks, and opportunities are identified and addressed.

+ Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

+ Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 4 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.

+ Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.

+ Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.

+ Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.

+ Proficient knowledge of Microsoft Office tools.

What sets you apart:

+ 2+ years of strong business acumen in financial services or a related industry, with direct experience in a high-volume Core Banking transaction processing production environment.

+ 2+ years of hands-on experience working with Fidelity (FIS) Systematics Applications, specifically Advance Loan Systems (ALS), IMPACS (IM), Relationship Manager (RM), Savings Time (ST), General Architecture (GN), or Certification Tracking (HX). Alternatively, equivalent experience with research and production support for other core banking systems will be considered.

Compensation range:** The salary range for this position is: $77,120 - $147,390 **.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

_Find your purpose. Join our mission._

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.