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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated **_Protective Security Officer Senior_** , you will armed response to emergency incidents involving workplace violence, active shooters, duress situations, medical emergencies, access control violations, and other safety and security situations in protection of the workforce. Leads the actions of team members by enforcing established procedures under minimal supervision. Performs complex duties and resolves operational problems in accordance with standard operating procedures. Provides coaching for team members and supports Security Management with overall team performance.

We offer a flexible work environment that requires an individual to be **in the office 5 days per week.** This position can be based in one of the following location: Chesapeake, VA. Relocation assistance is **not** available for this position.

What you'll do:

+ Understands and applies policies and procedures displaying expert-level knowledge on operational matters.

+ Leads armed response for critical incidents, performs Incident Command and coordinates with local authorities.

+ Conducts and evaluates training drills, provides feedback on response, and documents training deficiencies.

+ Ensures monitoring of alarms, cameras, fire alarm systems, and access control programs along with radio traffic, dispatching officers, coordinating response actions for critical incidents and documenting information for incident reports.

+ Overseas access control measures, creation of access and visitor credentials, and leads response to policy violations.

+ Schedules patrols of facilities/properties to prevent trespassing, theft, vandalism, parking/traffic infractions and unauthorized conduct impacting safety.

+ Reviews documentation of shift activities, makes corrections, and ensures detailed information is passed on to team members.

+ Interviews people, reviews evidentiary data, compiles notes from responding officers, and reviews incident reports.

+ Leads security operations during special events and coordinates with executive protection or law enforcement during incident response.

+ Coordinates duty schedules and conducts on-the-job duty position training.

+ Completes Defensive Tactics and Handgun training and Standards Evaluation, complies with USAA Force Continuum, issue/turn-in, storage/transportation procedures and maintains State handgun licensing.

+ Maintains current first aid training.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

+ High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma.

+ 4 years of physical security, law enforcement, or military combat arms experience.

+ Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch and general use of Microsoft Office tools to include Word, Excel, and PowerPoint.

+ Must possess valid state driver's license.

+ Job Offer contingent on passing the MMPI evaluation.

+ Initial and continued employment conditional upon passing USAA’s Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state within 6 months.

What sets you apart:

+ **Leadership & Team Management:** Proven ability to lead and supervise security teams, including report writing, shift management, mentoring, and experience with Incident Command structures.

+ **Crisis Management Expertise:** Demonstrated experience in assessing threats, managing emergencies effectively, and implementing strategic solutions under pressure.

+ **Operational & Organizational Skills:** Strong organizational competence in coordinating complex security operations, managing priorities efficiently, and ensuring alignment with organizational policies and objectives.

+ **USAA Knowledge:** Deep understanding of USAA's mission, core values, and expected behaviors, with the ability to integrate these into security operations.

+ US military experience through military service or a military spouse/domestic partner [optional]

**Compensation range:** The salary range for this position is: $ 54,550.00 - $92,060.00

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

_Find your purpose. Join our mission._

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.