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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for collecting on delinquencies, primarily related to mortgages, while at the same time reinforcing American Airlines Credit Union’s mission of member advocacy.

What you'll do

+ Perform collections on mortgage loans, consumer loas, credit cards, negative shares, and controlling losses to AACU

+ Refer loans for charge-offs for management review

+ Update address information

+ Perform skip tracing and payment transfers

+ Send appropriate collection correspondence

+ Follow up on payment arrangements and broken promises to pay

+ Prepare and gather documentation for Workout Loans and Modifications

+ Create and maintain detailed collection documentation of all accounts worked

+ Review all credit and loan documents as well as membership cards

+ Review credit bureau reports

+ Assist on ACD calls when requested

+ Perform other duties, as assigned

+ The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ ​High school diploma or GED equivalency

+ Minimum three years of experience in mortgage collection

Preferred Qualifications- Education & Prior Job Experience

+ Bachelor's degree in Business or equivalent relevant field or industry experience

+ Experience in a financial/banking institution with a working knowledge of the various products

+ Knowledge of FDCPA and the Texas Act

Skills, Licenses & Certifications

+ ​Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

+ Possess well-developed decision-making skills and the ability to exercise good judgment, with a strong emphasis on reaching decisions that are in the best interest of AACU

+ Ability to interact professionally and effectively orally and in writing with all organziational levels, as well as with members and others outside of the organization

+ Ability to work independently and with minimal supervision

+ Skilled in effective time management skills and proficiently handling multiple projects/tasks

+ Bilingual in Spanish is a plus

+ Ability to maintain satisfactory performance and attendance

+ Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.