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A/V Business Systems Coordinator

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A/V Business Systems Coordinator

Salary

$63,242.00 - $98,103.00 Annually

Location

Durham, NC

Job Type

Full time with benefits

Job Number

25-05630

Department

Police

Opening Date

10/01/2025

Closing Date

10/8/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $ 63,242.00

Work Day/Hours: 8:00 am to 5:00 pm

Our internationally accredited Durham Police Department (http://durhamnc.gov/149/Police-Department) is dedicated to hiring and training officers and staff who represent the best the law enforcement profession has to offer. We are a progressive agency committed to reducing crime by providing the best quality service. We work to foster public confidence and maintain the highest standards of excellence as a community partner for positive change. If you’re interested in delivering superior emergency response services and working collaboratively to serve our community, join our team in Durham!

Devoted to providing technical support, administration and maintenance of a department’s technology systems and equipment, including user support, data management and data extraction/analysis. Incumbents provide specialized technology support work. Decision-making includes how and when tasks are carried out within an operational process, limited by the selection of the process and establishment of deadlines and outcomes.

Responsible for providing specialized technology support work in updating and verifying data; producing reports and other documents; or supporting a department’s hardware/software systems including tier one and two user support and troubleshooting.

Duties/Responsibilities

+ Provides specialized technology work in support of department users including installing, updating, testing, troubleshooting issues related to department technology systems; identifies and produces video evidence, as assigned; manages small to medium databases; updates, verifies, edits, digitizes, and/or extracts data; and creates maps and maintains map layers, as assigned.

+ Prepares, maintains, reviews, and/or submits reports, records, files, construction drawings and plans, spreadsheets, digital signage, and other documents; manages user accounts and processes payment information; updates and maintains databases and online systems; compiles, edits, queries, and/or reconciles information; and reviews work for accuracy and completeness.

+ Coordinates with vendors, City departments and/or external agencies to respond to, resolve, and/or escalate end-user issues; collects field data; may train staff; inspects assigned systems and equipment to ensure proper working condition; assists with process improvement and planning efforts.

+ Assists with budget preparation and/or procurement; processes purchase order and monitors inventory, as assigned; researches product, price, vendor, and related information; coordinates asset management tagging, as assigned; tests new technology; and assists in making budget and procurement recommendations.

Minimum Qualifications & Experience

+ Associate’s degree in computer science, information technology, or directly related field OR equivalent experience.

+ Three years of related technology support experience

Benefits – General Full-Time Employees

+ 12-13 paid holidays per year

+ 13 standard work days of vacation per year

+ 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

+ 2 weeks paid military leave per year

+ Medical, dental, vision, and supplemental life insurance plans

+ State and City retirement plans

+ Short and long term disability plans

+ Paid temporary disability leave for specified conditions

+ City contribution of 13.6% into the N.C. State Retirement System

+ Paid funeral leave

+ Employee Assistance Program - personal and family counseling

+ Paid life insurance equal to annual salary

+ 48 hours for volunteer work each year*

+ 4 hours parental leave each year

+ Workman's Compensation Insurance

+ 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan effective first day of the month following date of hire

+ Health insurance effective first day of the month following date of hire

+ Dental and life insurance, after one year of service

+ Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

+ City of Durham Website

+ Walk in

+ Job fair

+ Employee referral

+ Professional organization ***Please list the organization in "other" box below***

+ Internet posting ***Please list the specific web site in the "other" box below***

+ Craig's List

+ Facebook

+ LinkedIn

+ GlassDoor

+ governmentjobs.com

+ Monster.com

+ Indeed.com

+ Employment Security Commission

+ Magazine/Newspaper

+ Other

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

+ Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

+ High School Diploma or Equivalent (GED, HiSET, TASC)

+ Associates Degree

+ Bachelor's Degree

+ Master's Degree

+ PhD or Juris Doctorate

04

Please list the area of academic focus of your degree (such as Major, Minor or concentration). If no degree, please list NA.

05

How many years of related technology support experience do you have?

+ No related experience

+ Less than 1 year of related experience

+ 1 year but less than 3 years related experience

+ 3 years but less than 7 years related experience

+ 7 years or more years related experience

06

How many years of technical support and troubleshooting experience do you have in basic computer hardware and software?

+ No related experience

+ Less than 1 year of related experience

+ 1 year but less than 2 years related experience

+ 2 years but less than 6 years related experience

+ 6 years or more years related experience

07

How many years of experience do you have with basic routing, networking, or data transmission?

+ No related experience

+ Less than 1 year of related experience

+ 1 year but less than 2 years related experience

+ 2 years but less than 6 years related experience

+ 6 years or more years related experience

08

How many years of technical support and troubleshooting experience do you have with a concentration in audio and video capture, transmission/transfer, and storage?

+ No related experience

+ Less than 1 year of related experience

+ 1 year but less than 2 years related experience

+ 2 years but less than 6 years related experience

+ 6 years or more years related experience

09

Briefly describe your experience with technology support/troubleshooting in audio and video capture, transmission/transfer, and storage/management systems (A/V). If no experience please respond N/A.

10

Briefly describe your knowledge of (A/V) mobile and fixed capture devices installation, maintenance, and repair procedures. If no experience please respond N/A.

Required Question