• Field Service Manager

    AO Smith (Appleton, WI)


    Field Service Manager

     

    Date: Sep 19, 2025

    Location(s):

    Appleton, WI, US, 54914

     

    Company: A. O. Smith Corporation

     

    Company / Location Information

     
     

    Primary Function

     

    As the Field Service Manager, you will supervise the allocation of parts and service department resources and personnel to provide customers, end users, and service contractors with technical services focused on installation, use, preventive maintenance, and repair of Company products. In addition, you will coordinate workflow, coaching and performance management of a team of Customer Service and/or Field Service Technicians.

    Qualifications

    + + Associate degree in related field

    + Minimum 7 years of related work experience

    + Experience in customer service, plumbing, HVAC, or other mechanical background

    + Knowledge of inventory management practices including ordering, receiving, physical inventory and E&O.

    + Proficiency in Microsoft Word and Excel

    + Preferred but not required: Plumbing or Restricted Appliance Plumbing License

    + Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

    + Focus on quality control and training

    + Budgeting and sales development experience

    + Ability to lift up to 50lbs unassisted by equipment

    + Ability to utilize equipment to move up to 100lbs occasionally

     

    We Offer

     

    Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

    #LI-AO

    ADA Statement & EEO Statement

     

    In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

     

    We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

     

    Nearest Major Market:Appleton

     

    Nearest Secondary Market:Oshkosh