• Help Desk Analyst - Tier II

    Robert Half Technology (Charlotte, NC)


    Description

    Robert Half is building a network of experienced Help Desk Analysts for upcoming contract and contract-to-hire opportunities with our clients. These roles suit professionals with 2–4 years of IT support who are ready to take on escalated issues and contribute to IT process improvements.

     

    •Key Responsibilities:

    + Troubleshoot escalated issues with desktops, laptops, and mobile devices.

    + Manage Active Directory accounts and group policies.

    + Support remote access, VPNs, and network connectivity.

    + Document solutions and contribute to internal knowledge bases.

    Requirements

    Qualifications:

    + 2–4 years of IT support/help desk experience.

    + Proficiency with Active Directory, Microsoft 365, and ticketing systems (ServiceNow preferred).

    + Strong troubleshooting and escalation management skills.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .