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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The primary responsibility of the Business Consultant – Medicare Conversions and Strategic Growth is to deliver business analytics and reporting support for the team, providing valuable insights into the performance of the Medicare Cross-Sell program and recommending actionable enhancements to Medicare Conversion program processes.

This role operates within the CVS Health Connected Contact Center Initiative and is focused on producing detailed reports and quantitative analyses concerning Conversion Next Best Action performance. The Business Analyst must possess excellent communication skills, demonstrate proficiency in conveying complex information, and be capable of presenting to diverse stakeholders across the Connected Contact Center and Medicare Cross-Sell teams. Flexibility is essential, as this position requires updating or developing new reports to accommodate emerging niche Cross-Sell programs and projects in response to evolving business strategies and annual CMS guidance.

Key Responsibilities will include:

+ Defines key performance indicators (KPIs) and metrics to monitor progress, evaluate performance, and assess the effectiveness of the niche Medicare Conversion program and Connected Contact Center initiative.

+ Introduces innovative processes for reporting and tracking to systematically observe and analyze Connected Contact Center agent performance, measure the financial impact of the Conversion program, and deliver actionable insights and recommendations for continuous improvement.

+ Collaborates efficiently with Cross-Sell Business Analysts and stakeholders in the Medicare Conversion program to lead process enhancement initiatives related to Medicare Conversions documentation, database management, and reporting (including MA LIS, SPAP, CSNP, ISNP Conversions).

+ Identifies and leverages opportunities to optimize processes, tools, and methodologies in order to maximize Conversion portfolio outcomes and overall value.

Required Qualifications

+ Proficient in utilizing Microsoft Access, Power BI, Tableau, and Excel, including advanced function

+ 2–3 years of experience leveraging data to generate analytical insights and develop effective solutions, gained through both academic and professional settings.

+ Demonstrated ability to thrive in ambiguous environments and rapidly acquire new knowledge and skills.

+ Strong analytical thinker with a proven ability to solve problems and make sound decisions under pressure.

+ Highly collaborative team player who thrives in cross-functional environments and contributes to shared success.

+ Proficient in using Microsoft Office Suite to coordinate and manage complex projects efficiently.

Preferred Qualifications

+ Experience with statistical and financial analysis.

+ Background in healthcare industry.

Education

+ Bachelor’s degree or equivalent education and experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/06/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.