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The Operations Coordinator performs basic-to-intermediate level operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignment.

Responsibilities:

+ Perform daily board management. Monitor workloads and staffing levels and assign and/or delegate work to ensure daily expectations and deliverables are met and completed with quality

+ Serve as a first line of support for operations team members. Answer questions, address problems or redirect work when needed and escalate issues where necessary. Keep operations supervisors apprised of trends or concerns

+ Work directly with the Account Coordinator and/or Account Manager job family to ensure exceptional service is delivered to C.H. Robinson customers

+ Build relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomes

+ Follow through on customer and carrier requests to ensure satisfaction

+ Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures.

+ Understand customer workflows, preferences and SOP’s and apply this knowledge to create efficient, cost-effective solutions for the customer with consistent service across all touch points

+ Validate and ensure the accuracy of load data in systems to CHR, customer and carrier standards

+ Utilize data and reporting to identify and improve service results in order to meet customer expectations

+ Ensure customer TMS requirements are met

+ Execute internal carrier offer management for specified customer(s)

+ Respond to customer inquiries and provide updates related to exception management in a timely manner

+ Provide ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner.

+ As needed, complete operational tasks to ensure daily deliverables are met

Required Qualifications:

+ High School diploma or GED

+ At least 2 years of related C.H. Robinson experience; operations experience strongly preferred

+ Ability to work evenings and/or weekends (select roles only)

+ Minimum 3 years of call center customer service or transportation/logistics experience

Preferred Qualifications:

+ Bachelor’s degree from an accredited college or university

+ Previous customer service experience in a call center or similar environment

+ Understanding of C.H. Robinson systems and capabilities

+ Proficient in Microsoft Office Suite of programs

+ Values a diverse and inclusive work environment

+ Verbal and written communication

+ Excellent customer service orientation

+ Self-motivated with the ability to work under limited supervision

+ Delegation and providing direction to others

+ Providing direct feedback to others

+ Time management

+ Ability to prioritize well

+ Attention to detail and accuracy

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$16.11 - $33.46

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

EOE//Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

+ Two medical plans (including a High Deductible Health Plan)

+ Prescription drug coverage

+ Enhanced Fertility benefits

+ Flexible Spending Accounts

+ Health Savings Account (including employer contribution)

+ Dental and Vision

+ Basic and Supplemental Life Insurance

+ Short-Term and Long-Term Disability

+ Paid and floating holidays

+ Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

+ Paid parental leave

+ Paid time off to volunteer in your community

+ Charitable Giving Match Program

+ 401(k) with 6% company matching

+ Employee Stock Purchase Plan

+ Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

Why Do You Belong at C.H. Robinson?

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .