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We are Trusted Partners | Supporting Flight. Our more than 50 years of success is the result of our employees who have dedicated themselves to providing unmatched quality, service and safety in aircraft maintenance, repair and overhaul. Being a part of ATS offers an opportunity to build meaningful partnerships, innovate new ideas, do the right thing, and make our company a great place to work!

Your Work Matters – And So Do You

At ATS, we reward your contributions with a well-rounded compensation package designed to support you today and help you plan for tomorrow:

+ Base pay range: $20.59 - $28.83 hourly, plus annual bonus eligibility

+ Comprehensive health coverage – medical, dental, vision, and more

+ 401(k) with company match and access to personal financial advisors

+ Generous time off – PTO, holidays, and paid parental leave

+ Tuition assistance and loan repayment for AMT programs

+ On-the-job training and leadership development through ATS Academy

+ Employee discounts on travel, tech, wellness, and more

+ Confidential 24/7 support through our Employee Assistance Program

Join a team that values your growth, your well-being, and your future.

SUMMARY: Under general supervision, the IT Support Specialist I serves as the first point of contact for customers seeking technical assistance. This position performs troubleshooting through diagnostic techniques and determines the best solution based on the issue and details provided by customers. This position also analyzes current and potential systems issues, ensuring that ATS’s tactical goals will be met, while complying with ATS standards and meeting the needs of employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

+ Serves as the first point of contact for customers seeking technical assistance.

+ Analyzes and solves technical problems with general direction.

+ Administers help desk software.

+ Diagnoses common problems, recommends solutions, and coordinates and implements repair efforts based on the issue and details provided by the customer.

+ Walks customer through problem solving process.

+ Records events and problems and their resolution.

+ Directs unresolved issues to the next level of support personnel.

+ Ensures the operational condition of PC hardware and specialized hardware.

OTHER DUTIES:

+ Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

+ High school diploma or equivalent.

+ Experience with Windows operating systems: Windows 10, Windows 11, Office365.

+ One (1) year of general experience working with and on computer hardware and software products.

+ One (1) year of general experience with basic networking in a windows environment.

+ Comptia A+ Certification preferred.

+ Experience working in an MRO environment preferred.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE SKILLS AND ABILITIES:

+ Ability to work with general supervision, diplomacy and interpersonal skills.

+ Ability to understand technology and how it is used across the organization.

+ Creative thinking skills where cause and effect relationships may not be obvious.

+ Ability to perform detailed technical work with a high degree of accuracy.

+ Ability to communicate effectively both verbally and in writing.

+ Strong PC skills; familiarity with MS Office (Outlook, Word, Excel, Project, PowerPoint).

+ Good understanding of computer systems, mobile devices and other tech products.

+ Proficiency in English.

+ Customer-oriented and ability to interact with others in a professional manner.

PHYSICAL EFFORT AND DEXTERITY:

While performing the duties of this job, the employee will be required to sit; use their hands and arms; and talk or hear; and focus on objects close up. The employee will also be required to stand, walk, stoop, kneel, crouch or crawl. The employee may be required to lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds

Compensation

The base pay range for this position is $20.59 - $28.83 hourly, not including bonuses or benefits. Your pay will be based on your experience, skills, and education, as well as internal equity to ensure fairness across the team. Candidates closer to the lower end of the range are typically building their expertise, while those at the higher end bring significant experience and specialized knowledge. This position is also eligible for an annual performance bonus.

EEO EMPLOYER STATEMENT: ATS is committed to providing equal employment opportunities to all employees and applicants, and prohibits discrimination, harassment, and retaliation of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state, or local laws. ATS is also committed to protecting its applicants for employment and independent contractors from unlawful discrimination, harassment, and retaliation. Provisions in applicable laws providing for bona fide occupational qualifications or business necessity will be adhered to where appropriate.

As part of our equal employment opportunity policy, ATS will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, Armed Forces veterans and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Job Details

Job Family Hourly

Pay Type Hourly

Hiring Min Rate 20.59 USD

Hiring Max Rate 28.83 USD