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Why Work For Us?

+ Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position

+ 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period

+ Benefits – Medical, Dental, Vision, wellness program and more!

+ Paid Holidays

+ Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

+ Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

+ Free AAA Classic Membership

+ AAA Product Discounts

+ Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NOTE: This role is hybrid and requires 4 days a week onsite in our Walnut Creek, CA corporate office.

JOB SUMMARY

The VP, Enterprise Applications drives MWG’s application strategy and support for Salesforce. We're looking for a systems leader who thinks like a product manager and acts like a Salesforce architect—someone who understands business objectives and turns them into scalable CRM and platform solutions. This role provides senior leadership to the Enterprise Applications Team, managing the delivery of MWG’s most critical business system projects that support key business lines.

ESSENTIAL FUNCTIONS

+ Collaborate with business leaders to set technology strategy, direction and deliver against business objectives.

+ Drive the enterprise application strategy by effectively influencing and gaining commitment from senior leaders and key executive stakeholders.

+ Define, plan, and execute MWG’s technology roadmap and strategic initiatives to support Emergency Road Service (ERS), Car Repair, Sales, Marketing, and SmartHome.

+ Champion and implement Agile methodologies across projects.

+ Ensure technical and functional requirements are documented, prioritized, and executed effectively.

+ Define and lead the strategic roadmap for Salesforce across the enterprise, aligning platform capabilities with high-level business objectives and strategy.

+ Help business leaders scope complex problems into executable workstreams.

+ Lead long-term initiatives to migrate business functions from legacy applications to Salesforce.

+ Evaluate and implement Salesforce-native and third-party integrations to streamline workflows, automate business processes, and enable Team Member and Member journeys/experiences.

+ Act as a liaison and thought leader between technology teams and business stakeholders, translating strategic MWG business goals into actionable technology solutions.

+ Ensure the integration of new technology platforms with existing systems while minimizing disruption and optimizing performance.

+ Collaborate with cross-functional teams (Marketing, Sales, Operations, etc.) to identify technology-driven efficiencies, innovation opportunities, and process enhancements.

+ Lead and develop an IT product management team that enable our business partners to deliver business objectives, focusing on Members and our internal Team Members.

+ Foster a culture of innovation, collaboration, and professional growth across the Technology Division.

+ Establish and enforce technology standards, practices, and performance metrics to ensure quality, scalability, and security.

+ Stay abreast of emerging enterprise capabilities, assessing their relevance and potential for adoption within MWG.

+ Perform additional duties as assigned.

KNOWLEDGE / SKILLS / ABILITIES

+ Ability to enable MWG’s vision to deliver value to the Club and Members.

+ Proven ability to operate at the intersection of strategy and execution—translating business needs into technical solutions that scale.

+ Deep knowledge of Salesforce architecture, including Service Cloud, CRM, Revenue Management, Sales Cloud, Commerce Cloud, Apex, Lightning Components, FSL, and external API integrations.

+ Strong cross-functional leadership experience with the ability to influence stakeholders across Product, Marketing, Sales, Technology/Engineering, and Analytics.

+ High comfort with ambiguity, a bias toward action, and the ability to prioritize and drive impact in a fast-paced environment.

+ Strong financial and business acumen with a track record of improving business and/or business processes.

+ Strong leadership skills with a track record of developing, inspiring, and managing high-performing teams while cultivating an inclusive and engaging workplace culture.

+ Promote a learning culture and help develop Leaders through regular coaching and mentoring.

+ Proactive approach to change management, effectively navigating and leading through organizational transformation.

+ Demonstrated ability to operationalize strategic technology initiatives, own ongoing application operations, and drive measurable outcomes for IT and business partners.

+ Exceptional interpersonal and communication skills, including the ability to influence, build consensus, and foster collaboration across diverse teams.

+ Strong experience in vendor and stakeholder management, including contract negotiation, contract execution, and relationship-building.

+ Strong problem-solving and decision-making abilities with a focus on achieving impactful results in complex and dynamic environments.

+ Extensive industry knowledge with an eye on the future.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

+ Minimum Qualifications

+ Bachelor’s degree in Engineering, Computer Science, related field, or equivalent experience.

+ 10+ years of experience leading and managing Technology teams.

+ 15+ years of experience in Information Technology.

+ 7+ years of experience in a Salesforce architecture, technical product management, or strategic operations role with enterprise-scale CRM deployments.

+ Preferred Qualifications

+ Consulting experience

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#VIC_RX

We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $275,278.00 - Mid: $303,953.00- Max: $332,627.00

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