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POSITION: Remote Avionics Modifications Services (RAMS) Manager LOCATION: CVG/HYBRID DESCRIPTION: The Remote Avionics Modifications Services (RAMS) Manager is responsible for the overall success of L2 Aviation’s Remote Avionics Modification Services (RAMS) Department by providing on-site technical expertise and a central support point for all department assigned modification projects, AOG support and off-site avionics scheduling activities to ensure quality, schedule, and budget are achieved by coordinating with all personnel supporting the project(s). EXAMPLES OF ESSENTIAL JOB FUNCTIONS Performs both as a senior on-site RAMS leader as well as the main administrator for all RAMS activities. In conjunction with the Chief Operating Officer (COO), sets the tone for quality and regulatory compliance. Documents work by maintaining files for each job. Updates the company CRM on all customer activities. Responsible for maintaining the forecasted work schedule of all potential projects and notifies management of scheduling conflicts. Coordinates daily project scheduling and workload planning. Reviews assigned projects and builds work packages that promote the highest level of efficiency and quality. Remains cognizant of the status of all aircraft receiving service. Maintains awareness of anticipated irregularities that might contribute to or create a delay and notifies management and customers of all delay risks. Expedites acquisition of required parts and coordinates maintenance requirements in the event of irregular operations or workload interruptions. Maintains continuous liaison with customer by providing current status reports of all projects in work. Ensures personnel assigned to projects are properly qualified for the tasks to be performed and have appropriate authorities for proper Return-to-Service. Maintains a professional relationship with colleagues and informs the appropriate managers of possible issues at the earliest opportunity which might be detrimental to team spirit or the motivation of staff Ensures all paperwork meets FAA requirements and is submitted to the Chief Inspector in a timely manner. Coordinates with support personnel to ensure personal travel arrangements meet the requirements of the schedule and the approved budget. Adheres to all company policies and procedures. Proactively works across all departments to ensure that functional objectives are met for production, procurement, quality control, engineering and administrative functions. Coordinates with assigned Account Managers to assisting capturing sales to keep the schedule full to capacity at all times. Provides different reports to finance and management throughout the lifecycle of all assigned projects. Ensures finance has all required documentation necessary for expedient and proper billing. Ensures notification of management personnel in event of accident, incident, or irregular operation as required by current Company manuals and Company policy. Researches potential and current customer organizations to provide the Account Manager with current leads and customer information. Prepares a variety of written correspondence and periodic and special reports regarding work performed. Perform other related duties as may be assigned. REQUIRED SKILLS AND ABILITIES Working knowledge of computers and related software. Must be a team player with the innate ability to help the RAMS team achieve success and exceed customer expectations. Ability to communicate in a professional, motivating and tactful manner. Effective Use of Time. Ability to aid the Account Managers to contact and form lasting and committed relationships with new prospective customers. Memory for detail, capacity for supporting RAMS team members to remain on path. Must be able to travel on short notice to support projects for unknown lengths of time. Ability to plan and schedule workloads to maximize efficiency and customer satisfaction. QUALIFICATIONS Bachelor’s degree in related field or equivalent combination of education and experience. Prior FAA Part 145 Accountable Manager experience highly desired. High levels of computer literacy and ability and be proficient with different computer programs including CRM and MS Office. Valid FAA A&P License a plus or must meet the qualifications for an FAA Repairman’s Certificate. 10 Years minimum Avionics experience on commercial and business category aircraft. Prior Military highly desired. Prior Profit & Loss (P&L) responsibility experience. Must be able to pass and maintain DOT Drug Testing requirements. Must have a valid passport and driver’s license. Must be able to pass a 10-year background check. Ability to fluently read, write, speak and understand the English language. Ability to read and interpret blueprints, schematics and engineering documentation. WORK ENVIRONMENT The work environment described here is representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations. This position requires travel which, at times may be frequent for long or short durations.