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Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

We are seeking an experienced IT Manager III to lead a high-performing development team focused on the design, implementation, and optimization of AWS Connect across all communication channels (voice, chat, email, tasks, and third-party integrations). This role requires a hands-on technical leader with strong people leadership skills who can manage delivery roadmaps, provide architectural direction, foster a collaborative team culture, and ensure scalable, secure, and high-availability solutions using AWS services and related technologies. In addition to leading the core development team, this role will also manage and support **cross-functional support roles** engaged in maintaining and evolving the platform in production environments.

Key Responsibilities:

+ Lead, mentor, and develop engineers and support staff through coaching, feedback, career planning, and fostering an inclusive, high-performance culture

+ Manage team workload, priorities, and deliverables while supporting well-being, communication, and collaboration across departments

+ Oversee the full SDLC and manage production support, incident response, and continuous improvement processes

+ Define and enforce architectural standards and best practices for AWS Connect, including integrations, contact flows, and performance optimization

+ Collaborate with stakeholders and vendors to deliver strategic priorities while ensuring compliance with security, regulatory, and governance requirements

+ Drive operational excellence by monitoring performance, implementing automation, maintaining SLAs, and staying current with AWS features and industry trends

Skills, Experience and Requirements

Education and Experience:

+ Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred)

+ 7+ years of IT experience, including 3+ years managing development or engineering teams

Skills and Qualifications:

+ Understanding of IVR and call-routing technologies

+ Proven experience delivering solutions using Amazon Connect and the broader AWS ecosystem

+ Excellent interpersonal, leadership, communication, and organizational skills

+ Demonstrated experience in people management, team building, coaching, and performance management

+ Strong understanding of omnichannel customer engagement and contact center technologies

+ Proficiency in development using languages such as Python, Node.js, or JavaScript

+ Experience with AWS Lambda, Lex, Kinesis, Step Functions, and API Gateway

+ Familiarity with CI/CD pipelines, DevOps practices, and Infrastructure as Code (IaC) tools like CloudFormation or Terraform

+ AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer, or AWS Certified DevOps Engineer) preferred

+ Experience integrating with third-party CRMs or case management systems preferred

+ Background in Agile/Scrum methodologies preferred

+ Knowledge of compliance frameworks (e.g., SOC2, ISO 27001) preferred

Visa sponsorship not available for this role

Salary Ranges

Compensation: $110,100.00/Year - $157,300.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement (https://www.echostar.com/content/dam/echostar/files/EEO%20Policy%20Statement.pdf) , Pay Transparency (https://www.echostar.com/content/dam/echostar/files/Pay%20Transparency%20Nondescrimination%20Provision.pdf) , EEOC Know Your Rights (English (https://www.echostar.com/content/dam/echostar/files/EEOC%20Know%20Your%20Rights.pdf) /Spanish (https://www.echostar.com/content/dam/echostar/files/EEOC%20Know%20Your%20Rights%20%28Spanish%29.pdf) )

We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law.

At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.