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Description

Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems? The Technology Support Analyst serves as a member of OU IT’s system-level Mission Support team, supporting the academic, administrative, athletic, clinical, and research missions of the University. This position provides device support and endpoint management for faculty and staff. Job Duties: - Responds to technical support tickets. - Discusses directly with the customer to determine the nature of the technical issue. - Identifies the nature of the hardware, software, or networking issue. - Provides the customer with resolution choices. - Installs new hardware systems, software upgrades or networking cables - Addresses any software or hardware issues. - Provides minor technical or operational training. - Completes IT support logs. - Performs various duties as needed to successfully fulfill the function of the position. - Manage account access and permissions to departmental security groups, mailboxes and distribution lists, network file shares, and other resources. - Collaborate with other members of the Mission Support team to share knowledge and expertise, explore opportunities to improve processes and procedures, and maintain awareness of technology initiatives across the University.

Skills

Desktop, Support, Windows, Active directory

Top Skills Details

Desktop,Support,Windows,Active directory

Additional Skills & Qualifications

Skills: - Ability to diagnose and solve technical problems related to computer hardware, software, operating systems, and peripherals. - Proven record of delivering exceptional customer service and building relationships with customers. - Knowledge of or experience with remote desktop support applications. - Working knowledge of operating systems, office software, enterprise software, and server systems. - Excellent problem-solving skills. - Customer service and interpersonal skills. - Ability to communicate verbally and in writing. Department Preferences: - Experience working in a technology organization and basic knowledge of enterprise technologies like network, storage, identity management, cloud services, desktop solutions, etc. - Knowledge of or experience in higher education environment - Experience with Active Directory - Experience with endpoint management systems (e.g. SCCM, JAMF) - Experience with collaboration platforms (e.g. Slack, Teams) - Technical certifications (e.g. Security+, Network+, A+) - ITIL certification or experience in an ITIL environment

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Norman,OK.

Application Deadline

This position is anticipated to close on Oct 3, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.