• Customer Service Engineer I

    Eversource Energy (Westwood, MA)


    POSITION: Customer Service Engineer I

     

    DEPARTMENT: New Customer Connections

     

    RATES OF PAY: $46\.26

     

    CURRENTLY POSTED HOURS: 7:30am – 4:00pm

    SCHEDULE: M\-F

    REMARKS:

    This position interacts in a service/technical capacity with customers and their consultants to explain energy use in a range of end use applications\. This position is the primary contact for customers \(other than the annually identified strategic accounts\) with annual kwh generally of 3\.5 million and below\. The service function will apply to all customers without regard to electrical usage\. This position is accountable for the successful delivery of service to assigned customer segments\. Activities require independent initiative, ingenuity, versatility, and judgment in connection with the promotion and development of electric services\.

     

    You will be accountable for receiving, resolving or directing resolution of inquiries on existing accounts \(i\.e\. billing amount, date, rate, etc\.\) for the defined customer segment\.

     

    You will be accountable for supporting account executives in the creation, coordination, and work cycle management of work orders for defined customer segments\.

    MINIMUM QUALIFICATIONS: You must possess the following minimum qualifications:

    1\. Bachelor of Science Degree in Engineering from an accredited educational institution\.

     

    2\. At least Two \(2\) years of proven experience and working knowledge of electro\-technologies and end use applications with a broad range of residential, commercial and industrial customers\.

     

    3\. Must possess a valid Driver’s License to operate a motor vehicle with access to a personal vehicle\.

     

    4\. Customer Focus, Self Control, Results Orientation, Flexibility, and Initiative\.

     

    Please submit a resume with your application\.

     

    \#custajd

    Competencies:

    Build trusting relationships

     

    Manage and develop people

     

    Foster teamwork and cross\-functional collaboration

     

    Lead change

     

    Communicate strategic vision

     

    Create an engaged workforce

     

    Focus on the customer

     

    Take ownership & accountability

     

    Build trusting relationships

    Worker Type:

    Regular

     

    Number of Openings

     

    1

    EEO Statement

    Eversource Energy is an Equal Opportunity and Affirmative Action Employer\. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status\.

     

    VEVRRA Federal Contractor

    Emergency Response:

    Responding to emergency situations to meet customers’ needs is part of every employee’s role\. If employed, you will be given an Emergency Restoration assignment\. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location\.