• Customer Success Manager

    Lenovo (Morrisville, NC)


    Customer Success Manager

     

    General Information

     

    Req #

    WD00086596

    Career area:

    Services

    Country/Region:

    United States of America

    State:

    North Carolina

    City:

    Morrisville

    Date:

    Tuesday, September 30, 2025

    Working time:

    Full-time

    **Additional Locations** :

    * United States of America - North Carolina - Morrisville

     

    Why Work at Lenovo

     

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.

     

    Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

     

    This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

     

    Description and Requirements

     

    Customer Success Manager (CSM) – Hybrid Cloud (TruScale Services)

     

    The Customer Success Manager (CSM) is a strategic partner responsible for managing post-sales customer relationships across hybrid cloud environments, specifically for TruScale services. This role ensures smooth onboarding, accurate billing, ongoing adoption, and sustained value realization for enterprise clients. As the trusted advisor and primary point of contact post-sale, the CSM plays a critical role in customer satisfaction, retention, expansion, and long-term revenue growth.

    Key Responsibilities:

    + **Customer Relationship Management** Serve as the trusted advisor and main point of contact for enterprise customers post-sale, building strong, long-term relationships.

    + **Service Delivery & Onboarding** Lead the end-to-end onboarding process, ensuring seamless implementation and adoption of TruScale services.

    + **Billing Oversight** Ensure billing accuracy through close tracking of usage data for both fixed and variable consumption models, resolving discrepancies proactively.

    + **Customer Success & Retention** Drive renewals and revenue growth by identifying upsell and cross-sell opportunities through proactive engagement and deep understanding of customer needs.

    + **Business Reviews & Success Planning** Conduct regular business reviews, develop customer success plans, and align stakeholders on shared goals and outcomes.

    + **Cross-Functional Coordination** Collaborate with internal teams (Sales, Product, Support, Legal, Finance) to deliver on customer expectations and resolve issues efficiently.

    + **Voice of the Customer** Advocate for customer needs and feedback in internal meetings to drive product and process improvements.

    + **Customer Health Monitoring** Track and analyze customer health metrics to anticipate risks and implement strategies to ensure high satisfaction and retention.

    Qualifications:

    Basic Qualifications:

    + Bachelor’s degree in Business, Information Technology, or a related field

    + 5+ years of experience in customer success, account management, or cloud services delivery (preferably in enterprise or B2B environments)

    + Proven ability to manage complex customer relationships and coordinate across multiple internal stakeholders

    + Strong understanding of hybrid cloud technologies, as-a-service models (e.g., IaaS, PaaS), and usage-based billing

    + Excellent communication, presentation, and stakeholder management skills

    + Analytical mindset with the ability to interpret customer data and drive actionable insights

    + Highly organized, self-motivated, and comfortable with ambiguity in a fast-paced environment

    Preferred Qualifications:

    + Experience with TruScale or other consumption-based infrastructure services (e.g., HPE GreenLake, Dell APEX, AWS, Azure)

    + Familiarity with tools such as Salesforce, Gainsight, or customer success platforms

    + ITIL, PMP, or CSM certification is a plus

    + Technical background or experience working closely with cloud engineering or architecture teams

    + Multinational or global customer experience a strong plus

     

    The base salary budgeted range for this position is $100k - 145K. Individuals may also be considered for bonus and/or commission.

     

    Lenovo’s various benefits can be found on www.lenovobenefits.com.

     

    In compliance with Colorado's EPEWA, the expected application deadline for this position is November 27, 2025. This applies to both external and internal candidates.

    \#LI-FL1

    \#LI-Remote

     

    _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._

     

    **Additional Locations** :

    * United States of America - North Carolina - Morrisville

    * United States of America

    * United States of America - North Carolina

    * United States of America - North Carolina - Morrisville