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Front Office Tech Support (Tech IV) - Pueblo

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Front Office Tech Support (Tech IV) - Pueblo

Salary

$4,672.00 - $5,372.00 Monthly

Location

Pueblo, CO

Job Type

Full Time

Job Number

HAA-50003708-09/25

Department

Department of Transportation

Division

CDOT Region 2

Opening Date

10/01/2025

Closing Date

10/15/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

5615 Wills Blvd, Pueblo, CO. 81008

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

[email protected]

Hiring Pay Rate

The 2025 Step Pay Program may increase the salary range for employees with time in the class series.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

This position is only open to Colorado state residents.

New employees to the State will be paid biweekly. There are 26 biweekly pay periods in a year.

About CDOT

CDOT employees make a difference by providing freedom, connection, and experience to the traveling public, while also keeping them safe. The State of Colorado offers competitive medical, dental and vision insurance, life and disability insurance, and flexible spending and health savings accounts. Visit the State of Colorado benefits (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits) for details, current premium rates and a summary video about benefits. The state also offers PERA retirement, great optional PERA plans such as 401K, a generous paid time off package of annual, sick, holiday and other leave, strong career growth, tuition reimbursement and professional development. Perks include Colorado Employee Assistance Program (CSEAP) counseling, wellness, credit union membership and employee discount program. Visit CDOT Benefits (https://www.codot.gov/topcontent/employment/benefits) for details. Some positions may qualify for Public Service Loan Forgiveness (https://studentaid.gov/pslf/) .

CDOT for All

CDOT’s strength is our people, and our commitment to our people is to shape, support, and sustain the employee experience, and ultimately, create a supportive workplace where everyone, regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education, disability, socio-economic status, or any other identity, has the opportunity to thrive.

The eligible list created from this announcement may be used to fill current and future vacancies for a period of up to 6 months.

Description of Job

About the Position

This position provides technical and administrative support by implementing professional standards in communication, answering inquiries from the public and state employees concerning departmental policies, procedures, and general road conditions and making referrals to appropriate information sources. The position will develop and implement functional and operational procedures. This position must provide support to the RTD, RTD Program Assistant II, Business Office, Regional Safety Office, and Regional employees.

Y our duties and responsibilities will include, but are not limited to, the following:

+ Perform technical and operational support for the Regional Transportation Director’s office, Business office, Regional Safety office, and Regional employees, as well as Administrative Assistant I duties.

+ Creates and maintains procedures to coordinate, collect and monitor information, files and documents;

+ Assist in coordinating Region 2’s Annual Health Fair, Remembrance Day, and other regional events as needed, as well as assisting with the State Wellness Committee;

+ Creates and maintains good public relations with various governmental agencies and the public;

+ Creates, reviews, and maintains all important personnel file documents and required policies;

+ May be required to pick up paperwork for employee’s or managers at another CDOT office;

+ Acts as Worker's Comp/FMLA Liaison and Timekeeper;

+ Provides information and guidance to employees, supervisors, and Appointing Authorities in regards to all FML requests as appropriate;

+ Liaison with Appointing Authorities to ensure sharing of information to effectively manage FML while also maintaining confidentiality and protecting medical information;

+ Utilize SAP to track FML entitlement, sick and annual leave balances, and provide leave exhaustion information to appropriate Appointing Authority, Region EEO for ADA consideration referrals, and HR.

+ Responsible for tracking and providing guidance on completion of required paperwork, leave usage and time keeping;

+ Obtain and maintain both Pcard and Tcard for purchasing requested office materials and approved travel expenses;

+ Secures and controls files, ensuring timely dissemination and purging of files;

+ Manages digital and physical files for retention guidelines;

+ Schedules file review appointments, maintains inventory, and verifies employee expenses for accuracy;

+ Represents the Department and supervisors in person, by telephone and in correspondence with other governmental agencies, contractors, private industry, media and public; independently replies to inquiries regarding maintenance operations, policies and procedures, or citizen concerns;

+ Collects information from public and notify proper CDOT personnel of problems or hazards that may/could exist;

+ Public liaison for all levels of personnel involved in the operation of the organizational unit;

+ Establishes and maintains effective and cooperative working relationships with all levels of personnel involved in the operations of the organizational unit, the public and the other agencies and organizations;

+ Assists the various Program Administrators, set up committee meetings, and prepare meeting rooms, if needed;

+ Position will work directly with the Regional White Fleet Coordinators as a backup on all aspects of the fleet program;

+ Other duties as assigned.

Work Environment:

+ Working hours will primarily be Monday through Friday from 8:00 am - 5 pm (but is subject to change).

+ Travel in and around the State to conferences, meetings, and training is expected.

+ May be required to operate CDOT vehicles.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Experience Only:

Four years of work experience where the primary job duties involvedALL of the following::

+ Regular use of computer software/systems such as SAP, Microsoft Word, Excel, Access, Power Point, Google Suite to create correspondence, reports and manage calendars.

+ Using software to track a large volume of data, such as documents, equipment, financial, or other.

+ Applying rules and procedures for the entry, quality assurance, analysis, resolution of issues, and reporting and manipulating data.

+ Providing on-going customer service in person, on the phone, and/or via email to internal and external customers.

AND / OR

Education and Experience:

+ Appropriate education in from an accredited college or university in accounting, auditing, business administration, business intelligence, communications, data management, finance, mathematics, or a closely related degree will substitute for the required experience on a year-for-year basis.

Please Note: The required experience must be substantiated within the work experience section of your application. “See Resume” statements on the application or resumes in lieu of a complete application may not be accepted. Additional information submitted after the closing date of this announcement will not be considered in the review of your application. In addition, part-time work will be prorated.

College Transcripts: If you are using education to qualify, a legible copy of your official or unofficial college transcript(s) or a foreign credential evaluation report must be submitted with your application. Transcripts must show the name of the school and that a degree was conferred. Transcripts from colleges or universities outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or foreign credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this position.

Conditions of Employment

+ Must pass a pre-employment screening which may include social security number trace, criminal records check, public court records check, educational records, and driving records checks. More information in the supplemental information section.

+ A current valid driver license is required for all CDOT positions which require operating a state or personal motor vehicle to perform one or more essential functions of the position.

Preferred Qualifications

The exceptional applicant will possess the proven ability or accomplishment in the following:

+ Demonstrated success with the duties listed in the Description of the Job section.

+ Demonstrated success with attention to detail and obtaining proper documentation as it pertains to this position.

+ Years of State service experience related to the duties of this position.

+ Highest work/personal ethics and integrity.

+ Knowledge of generally accepted accounting principles.

+ Ability to work under tight deadlines and be adaptable to changing assignments.

+ Ability to take initiative to solve problems in an innovative manner.

+ Ability to work with a variety of stakeholders with sensitivity to their needs, priorities, promises made, and commitments.

+ Effective interpersonal and relationship-building skills.

+ Strong customer service skills.

+ Strong time and project management skills, including prioritization and multi-tasking ability.

+ Excellent reasoning, investigative, analytical, and problem-solving ability.

+ Strong facilitation, presentation, and communication skills, both written and oral.

+ Strong attention to technical detail and accuracy.

+ Ability to work effectively in both independent and team situations.

+ Fluency in Microsoft Office Suite (Word, Excel, PowerPoint ), Gmail and Google Applications, SAP, and the ability to quickly learn other software systems.

Supplemental Information

Complete Applications must include the following documents:

+ A complete CDOT Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)

+ A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)

+ A cover letter that describes your interest in this position, how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.

+ A detailed chronological resume. Resumes must be uploaded as an attachment to your online application.

+ If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online application.

+ If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.

Please note that you may redact information on your attachments that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution.

Only complete applications submitted by the closing date for this announcement will be given consideration. Every effort must be made to submit all application materials by the announcement close date. Where unusual circumstances prevent timely acquisition of transcripts, they must be submitted within five business days of the announcement close date. Resumes will not be accepted in lieu of a completed application. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

Notifications:

All correspondence regarding your status in the selection/examination process will be via email . Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from " state.co.us " and " [email protected] " addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email . Immediately after you submit your application you should receive an email that confirms that you successfully submitted an application for this position. If you do not, try submitting again until you receive the confirmation email. Be sure to also check your junk folder for email communications from the State of Colorado's website.

The Hiring Process:

+ All applications that are received by the closing of this announcement will be reviewed against the minimum qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.

+ Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.

+ Part, or all, of the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.

+ Be sure your application materials specifically address your qualifications, experience, work products, and accomplishments as they relate to the Major Duties, Minimum Qualifications, and Preferred Qualifications sections as listed above. Failure to include adequate information or follow instructions by the deadline for application may result in your application not being accepted for this position and may affect your inclusion as a qualified candidate in any step of the selection process and placement on the eligible list.

+ A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.

Transfer, Non-Disciplinary Demotion or Reinstatement

If you believe that you are eligible to be considered as a transfer, non-disciplinary demotion, or reinstatement to this vacancy, you must submit a completed application following the directions in this job announcement and you will be included in the selection process along with other qualified applicants. If you are the finalist for this position after the selection process, Human Resources will confirm your eligibility to be appointed as a transfer, non-disciplinary demotion, or reinstatement applicant.

Employment Screening

If an applicant reaches the finalist stage of the hiring process, the Colorado Department of Transportation may procure a consumer report and/or investigative consumer report on the applicant in connection with his/her application for employment purposes, as defined under the Fair Credit Reporting Act. These reports may be obtained at any time after receipt of the applicant's authorization. As part of the employment screening an applicant will be requested to disclose any deferred judgments and convictions as well as an explanation of the circumstances around any arrest or conviction. In the event that a screening returns information that the applicant believes is not accurate, he or she will have an opportunity to dispute the information with “Accurate.” Accurate, a consumer reporting agency, will obtain the report for CDOT. Further information regarding Accurate including its privacy policy, may be found online at www.accurate.com (https://www.accurate.copm/) . Accurate is located at 200 Spectrum Center Drive Suite 1100, Irvine, CA 92618. The report may contain information bearing on the applicant's character, general reputation, personal characteristics, and mode of living. The information that may be included in the report includes social security number trace, criminal records check, public court records checks, educational records, and driving records checks . CDOT will only request credit reports insofar as they relate to the position for which the applicant is applying. The information contained in the report will be obtained from private and/or public record sources. The applicant will have the right, upon written request made within a reasonable time after receipt of a notice, to request disclosure of the nature and scope of any investigative consumer report.

Appeal Rights

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( [email protected] ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver, CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov ; contact the State Personnel Board for assistance at 303.866.3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

ADAAA Accommodations

CDOT is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability as defined by the ADA Amendments Act of 2008 (ADAAA) with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, or participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to HR Specialist Name at Email Address or call Phone Number .

Former State Employees

Former employees of the Colorado Department of Transportation System or any other State of Colorado Department or Agency, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information on his/her application.

MKV (SAP# 50003708, PCR# 63060)

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

CDOT: The Colorado Constitution requires that applicants for State of Colorado positions be Colorado residents at the time the application is submitted. Are you a current resident of the State of Colorado who can provide proof of Colorado residency?

+ Yes

+ No

02

Please describe your 4 years in the following required experience (include mon / yr): - Applying rules and procedures for the entry, quality assurance, analysis, resolution of issues, and reporting and manipulating data. - Providing on-going customer service to internal and external customers. - Regular use of computer software/systems such as Microsoft Word, Excel, Access, Power Point, Google Suite to create correspondence, reports and manage calendars. - Using software to track a large volume of data, such as documents, equipment, financial, or other. (See resume not accepted. If using education to qualify, transcripts will be required.)

03

Describe your experience managing confidential information. What specific steps have you taken to ensure its security both electronically and hard copy form? (See resume not accepted.)

04

CDOT: If you are a current or previous State of Colorado employee, please list your Employee Identification Number (EID), dates of employment, and classifications for all State of Colorado Departments or institutes of Higher Education for which you have worked. The 2025 Step Pay Program may increase the salary range for employees with time in the class series. Your EID begins with 997 and is nine digits long. Please do not enter your Social Security Number. If not, please state "N/A".

05

CDOT: Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position. If this does not apply to you, please write "N/A".

06

CDOT: Have you been subject to disciplinary action in the last three years of your work experience? If so, please provide details of that disciplinary action. If not, please state "N/A".

07

CDOT: If you are a veteran, a copy of your DD214 is required. Please submit this as an attachment to your online application. Did you attach a copy of your DD214 to your application? If not, you may go back and do so now.

+ Yes

+ No - I am a veteran, but I do not qualify for veterans' preference

+ N/A - I am not a veteran

08

CDOT: If you are using education to qualify, a legible copy of your official or unofficial college transcript(s) or a foreign credential evaluation report must be submitted with your application. Unofficial copies are acceptable, but they must show the name of the school, your name, completed coursework/credit hours, and if applicable that the degree was awarded and the type and name of the degree. Transcripts from colleges or universities outside of the United States must have been assessed for U.S. equivalency by a NACES educational credential evaluation service. The credential report must be an official report. Failure to provide a transcript or official foreign credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this position. Please note that you may redact information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Have you included your transcript(s) as an attachment to your application? If not, you may go back and do so now.

+ No, I have not attached transcripts to my application because I am using experience to meet the minimum qualifications.

+ Yes, I have attached my transcript(s) or official credential evaluation report that will be used to verify whether or not I meet the education requirement as announced

+ I have requested my transcripts from my college/university and will email them to [email protected] within 5 business days of the close date of the job announcement.

09

CDOT: A resume and a cover letter are required for your application to be complete. Your cover letter should describe how your experience aligns with the minimum qualifications and exceptional candidate section of this announcement. Documents must be uploaded as an attachment to your online application. Documents will not be accepted after the closing date and time of the announcement. Please note that you may redact information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Did you attach a resume and a cover letter to your application? If not, you may go back and do so now.

+ Yes

+ No

10

CDOT-Voluntary Self-Identification of Disability We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: • Autism • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS • Blind or low vision • Cancer • Cardiovascular or heart disease • Celiac disease • Cerebral palsy • Deaf or hard of hearing • Depression or anxiety • Diabetes • Epilepsy • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome • Intellectual disability • Missing limbs or partially missing limbs • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS) • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

+ Yes, I Have A Disability, Or Have A History/Record Of Having A Disability

+ No, I Don't Have A Disability, Or A History/Record Of Having A Disability

+ I Don't Wish To Answer

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Employer

State of Colorado

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Website

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